Communications Agent - San Francisco at Embarcadero

Four Seasons Hotels and Resorts

79d • $34

About The Position

Four Seasons Hotel San Francisco at Embarcadero is looking for a Full-time Communications Agent who can answer and direct phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for individuals with not only the right skills but also the right attitude for the role! We pride ourselves on the service we deliver and that all begins with the dedication of our employees who embrace the meaning behind the Golden Rule. Guests are pampered with a customized approach, ensuring that each experience is unique and unforgettable. Our goal is to attract only the most positive and passionate talent, those who are able to provide intuitive service, with a warm and friendly smile. We encourage our team to strive for personal and professional greatness and are always empowered to do what is right.

Requirements

• Strong communication skills and a friendly demeanor.
• Ability to handle guest inquiries and complaints professionally.
• Experience with telephone switchboard and hotel computer systems.
• Ability to work harmoniously with co-workers and supervisors.
• Knowledge of emergency and safety procedures.

Nice To Haves

• Previous experience in a hotel or customer service environment.
• Familiarity with high-speed Internet and telecommunications systems.

Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
• Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.

Benefits

• Hourly Rate: $34.64
• Generous medical, dental & vision insurance plans
• 401k Retirement plan
• 8 weeks of New Parental Leave Pay
• Fur Baby/Pet Insurance
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary Employee Meals
• Paid holidays, vacation & sick days
• Laundered Employee Uniform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees