Communication Technician

City of Apopka•Apopka, FL

16d•Onsite

About The Position

GENERAL DESCRIPTION The following is intended only as an illustration of the various types of work performed, skills and expertise required, equipment used, and special requirements and conditions. The omission of specific duties, skills, etc., does not exclude them from the position if they are similar, related, or a logical assignment to the position. ESSENTIAL JOB FUNCTIONS Is able to work any post, assignment, or shift to support the 24- hour per day, 7- day a week operation. This includes nights, weekends, and holidays; and when the need arises, adjust their schedule to accomplish a mission or operational need. Receives and responds to 911, emergency, non-emergency, complaint, and service-related phone calls. Determines nature and priority of calls by asking questions of callers, and transfers information to appropriate units or person. Operates computer-aided dispatch (CAD) system to dispatch public safety units to calls; monitors activities and location of public safety units to ensure situations are under control; provides immediate backup when needed and notifies appropriate supervisors. Operates teletype computer equipment to enter, retrieve, and transmit information regarding outstanding warrants, vehicle registrations, driver licenses, criminal histories, etc.; maintains appropriate logs and files in accordance with requirements of the Florida Crime Information Commission (NCIC and FCIC) and departmental procedures. Interacts in a professional manner via radio or telephone with the public and fellow employees and other public safety agencies. Responsible for being knowledgeable of all material contained within the Communications Center Standard Operating Guide, has a working knowledge of departmental rules/regulations and city rules/regulations. Maintains various files and logs to document information pertaining to public safety and established standards. Conducts tours and assists with public education presentations at events when needed. Performs general clerical work as required, including typing reports and records, entering and retrieving computer data, copying and filing documents, and faxing. Directs public to appropriate community resources. Trains new employees by demonstrating procedures, instructing in the operation of equipment, and teaching the knowledge, skills, and abilities needed for successful performance

Requirements

Knowledge of operating procedures for handling emergency and non-emergency calls.
Knowledge of FCIC/NCIC procedures and regulations.
Knowledge of Police Information Management System.
Knowledge of computer-aided dispatch (CAD) system operations.
Considerable knowledge of the efficient operation of radios; receiving and transmitting equipment.
Ability to multi-task in a fast-paced, stressful environment, exercise good judgment and responds to various calls simultaneously and take proper action.
Ability to maintain a constant attention to details while using communication equipment in noisy and confined work area with radio traffic, ringing telephones and conversations occurring simultaneously.
Thorough knowledge of the geographic boundaries of the City and surrounding district including location of streets, subdivisions, important buildings, and major landmarks.
Ability to type at least 30 words per minute.
Ability to speak clearly in a well-modulated voice, using good diction.
Ability to understand and carry out oral and written instructions.
Knowledge in 911 operations.
Perform coordinating work involving guidelines and rules with constant problem-solving.
Graduation from high school or equivalent certification required.
Valid Florida driver's license or other acceptable official identification.
Basic FCIC/NCIC certification or ability to become certified within 6 months of hire.
Knowledge of emergency medical dispatch (EMD) and successfully pass the certification test within six months of starting position.

Nice To Haves

State of Florida DOH Telecommunicator Certification preferred.

Responsibilities

Is able to work any post, assignment, or shift to support the 24- hour per day, 7- day a week operation. This includes nights, weekends, and holidays; and when the need arises, adjust their schedule to accomplish a mission or operational need.
Receives and responds to 911, emergency, non-emergency, complaint, and service-related phone calls.
Determines nature and priority of calls by asking questions of callers, and transfers information to appropriate units or person.
Operates computer-aided dispatch (CAD) system to dispatch public safety units to calls; monitors activities and location of public safety units to ensure situations are under control; provides immediate backup when needed and notifies appropriate supervisors.
Operates teletype computer equipment to enter, retrieve, and transmit information regarding outstanding warrants, vehicle registrations, driver licenses, criminal histories, etc.; maintains appropriate logs and files in accordance with requirements of the Florida Crime Information Commission (NCIC and FCIC) and departmental procedures.
Interacts in a professional manner via radio or telephone with the public and fellow employees and other public safety agencies.
Responsible for being knowledgeable of all material contained within the Communications Center Standard Operating Guide, has a working knowledge of departmental rules/regulations and city rules/regulations.
Maintains various files and logs to document information pertaining to public safety and established standards.
Conducts tours and assists with public education presentations at events when needed.
Performs general clerical work as required, including typing reports and records, entering and retrieving computer data, copying and filing documents, and faxing.
Directs public to appropriate community resources.
Trains new employees by demonstrating procedures, instructing in the operation of equipment, and teaching the knowledge, skills, and abilities needed for successful performance