Communication Systems Technician II

MOBILE COMMUNICATIONS AMERICA • Timonium, MD

82d

About The Position

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Communication Systems Technician in the Western Maryland area to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.

Requirements

• Minimum two (2) years, an average of 5+ years of technical service and installation experience.
• Proficient with radio equipment - installation, programming, and troubleshooting.
• Proven track record of providing hands-on operational, technical, and installation support/service to complex radio and other wireless communications systems/equipment.
• Extensive knowledge/understanding of radio theory, RF propagation characteristics at various frequency bands, and communications systems.
• Subscriber programming expert and can successfully program various radio types based on customer requirements.
• Strong communication skills with end users and third parties.
• P25 and/or MotoTRBO experience is required.

Responsibilities

• Diagnosing, troubleshooting, and solving complex equipment, programming, system, and installation problems/issues.
• Fixing the system if things go wrong and bringing communications back online to public safety, hospitals, and other mission-critical customers.
• Partnering with customers to develop an installation/programming strategy and coordinate with the team to ensure access to locations where products will be installed.
• Assisting in the scoping out and quoting of service, installation, and programming projects.
• Supporting the development of talent and technical skill sets of the service team.
• Completing assigned tickets properly and on time.
• Making minor modifications to electronic circuitry per customer request and/or deploying factory software/firmware updates.
• Demonstrating a willingness to learn and be mentored on new technologies in communications and equipment.
• Serving in an on-call rotation and providing 24/7 technical support.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees