Communication Specialist I

EMERGYCARE INC • Erie, PA

4d

About The Position

To receive, evaluate, process, and dispatch emergency and non-emergency calls for assistance from the general public and other public safety agencies. To initiate appropriate action as well as any follow-up action as required per the standard operating procedures.
The Communications Specialist I is fully responsible for receiving, evaluating, processing and dispatching emergency and non-emergency calls for assistance from the general public and other public safety agencies following established procedures. The Communications Specialist is also responsible for initiating Emergency Medical Dispatch (EMD) pre-arrival instructions in accordance with approved protocols. Job activity often includes a rotating shift, nights, weekends, holiday, and overtime as required.

Requirements

• Must have current CPR certification and/or become certified within 12 months of hire.
• Must successfully complete the Communication Specialist Training program.
• Must pass the EMD (Emergency Medical Dispatcher) program within 12 months of hire.
• Ability to remain calm, make sounds judgments, effectively engage callers to obtain and relay pertinent information during emergency situations.
• Must possess excellent communication skills, speak fluent English and be able to effectively multitask in a fast paced, high stress environment.
• Must have the ability to see full range of color working with digital images on multiple computer monitors.
• Must have effective data entry skills, ability to operate a multi-line phone, base radio and computer.
• Must have the ability to effectively navigate the geographical areas supported by our service.
• Must pass post-offer, pre-employment drug test, background and criminal history investigation.
• Requires rotating shift assignments covering evenings, nights, weekends and holidays as required.

Nice To Haves

• Prior experience as a public safety dispatcher and knowledge of emergency dispatching methods using various communications equipment.
• Certified Emergency Medical Technician (EMT); First Responder and/or successfully completed an equivalent course of study.
• Certified EMD (Emergency Medical Dispatcher)

Responsibilities

• receiving, evaluating, processing and dispatching emergency and non-emergency calls
• initiating Emergency Medical Dispatch (EMD) pre-arrival instructions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed