Communication Specialist I

Air Methods•Jacksonville, FL

About The Position

Responsible to serve as a communications coordinator between all customers of Air Methods Communications (AirCom), including aircraft flight crews, pre-hospital health care providers and other qualified callers. This team works 12 hour shifts- night shift is 5pm start time. Hourly rate starting at $21-$22/hr. Essential Functions and Responsibilities include the following: Coordinate all flight coordination information, including computer data entry Responsible for flight following from lift off to touch down, following all FAA and company regulations Responsible for initial communications of public, private and flight-related calls coming into AirCom Responsible for communications between pre-hospital health care providers and the receiving institutions Promote communication between Communications Specialists, members of Flight team and outside agencies Assist in training new employees Other Duties as assigned. Additional Job Requirements Regular Scheduled Attendance Ability to work 12-hour shifts and be on call as required Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. This position has no supervisory responsibilities. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Requirements

High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience.
1-2 years dispatch experience or experience with medical terminology used by Emergency Medical Technician or CNA
Ability to present a professional image on the telephone and radio
Ability to multi-task efficiently, works in a fast-paced environment on multiple projects, and has a strong attention for detail
Advanced customer service and phone skills
Excellent written and verbal communication skills
Ability to be a team player with a professional attitude
Ability to take and relay reports accurately
Strong interpersonal skills and a high degree of collaboration at all levels
Intermediate with Microsoft Office Suite, including Word, Excel, and PowerPoint and Outlook
Regular Scheduled Attendance
Ability to work 12-hour shifts and be on call as required
Compliance with policies and procedures as defined in the Employee Handbook, AirCom Policy and Procedure Handbook and customer defined policy and procedure

Nice To Haves

NAACS, EMT-B, EMT-A, EMT-P, CAN, LMT, or Pilot Certificate preferred

Responsibilities

Coordinate all flight coordination information, including computer data entry
Responsible for flight following from lift off to touch down, following all FAA and company regulations
Responsible for initial communications of public, private and flight-related calls coming into AirCom
Responsible for communications between pre-hospital health care providers and the receiving institutions
Promote communication between Communications Specialists, members of Flight team and outside agencies
Assist in training new employees
Other Duties as assigned.