Communication Platform Administrator II

Hagerty

6d•Remote

About The Position

The Communication Platform Administrator II is responsible for the creation, configuration, modification and retirement of all customer communication templates. They will collaborate closely with Insurance Communication team members and cross functional teams to ensure accurate results per requirements given. This role contributes to enhancing the Hagerty member experience and drives business objectives through template administration, configuration and maintenance. Ready to get in the driver’s seat? Join us! What you'll do Platform Management and Optimization Manage the communication platform to ensure efficient communications for internal and external stakeholders, optimizing processes for timeliness and accuracy. Maintain templates within the Smart Communications platform, ensuring compliance with brand guidelines and business needs. Collaborate with cross-functional teams to gather requirements, incorporate feedback, and ensure timely delivery of impactful templates. Intermediate Troubleshooting Diagnose and resolve issues related to communication templates or content, coordinating with IT and vendors as needed. Handle complex platform issues that pertain to document templates or workflows. Content Management Take ownership of creating, managing, and updating document templates and communication processes/procedures for various customer segments. Ensure templates are configured and optimized for multi-channel delivery to offer personalized and seamless customer experiences. Develop and execute testing strategies to ensure quality assurance across all communication templates. Automation and Workflow Customization Develop and execute testing strategies to ensure quality assurance across all communication templates. Technical Proficiency Develop and execute testing strategies to ensure quality assurance across all communication templates. Reporting and Usage Analysis Develop and execute testing strategies to ensure quality assurance across all communication templates. User Support and Training Provide training to internal users on more complex platform functionalities, including how to leverage content within the system. Promote user self-sufficiency by delivering support and training on best practices in template management. Compliance and Audit Support Ensure that all communication templates adhere to industry-specific legal and regulatory requirements. Support compliance efforts through regular audits and reporting to ensure accuracy and consistency of content. This might describe you Bachelor's degree in Computer Science, Information Systems, Communications or a related field. 1 year experience in template administration, preferably with expertise in the Smart Communications platform. Excellent verbal, written, and interpersonal communication skills Organization and project management abilities Some knowledge of HTML, CSS, JavaScript, and XML Ability to work collaboratively in a fast-paced, growth-minded environment Good understanding of the Hagerty brand 1 year experience in template administration, preferably with expertise in the Smart Communications platform. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart. #LI-Remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Hagerty is an automotive enthusiast brand committed to saving driving and to fueling car culture for future generations. We are a leading provider of specialty vehicle insurance, expert car valuation data and insights, live and digital car auction services, immersive events and automotive entertainment custom made for the 67 million Americans who self-describe as car enthusiasts. Hagerty also operates in Canada and the U.K. and is home to Hagerty Drivers Club, a community of over 800,000 who can’t get enough of cars. We are a rapidly growing company that values a winning, values-driven culture. We provide meaningful work for, and invest in, every single team member.

Requirements

Bachelor's degree in Computer Science, Information Systems, Communications or a related field.
1 year experience in template administration, preferably with expertise in the Smart Communications platform.
Excellent verbal, written, and interpersonal communication skills
Organization and project management abilities
Some knowledge of HTML, CSS, JavaScript, and XML
Ability to work collaboratively in a fast-paced, growth-minded environment
Good understanding of the Hagerty brand
1 year experience in template administration, preferably with expertise in the Smart Communications platform.

Responsibilities

Manage the communication platform to ensure efficient communications for internal and external stakeholders, optimizing processes for timeliness and accuracy.
Maintain templates within the Smart Communications platform, ensuring compliance with brand guidelines and business needs.
Collaborate with cross-functional teams to gather requirements, incorporate feedback, and ensure timely delivery of impactful templates.
Diagnose and resolve issues related to communication templates or content, coordinating with IT and vendors as needed.
Handle complex platform issues that pertain to document templates or workflows.
Take ownership of creating, managing, and updating document templates and communication processes/procedures for various customer segments.
Ensure templates are configured and optimized for multi-channel delivery to offer personalized and seamless customer experiences.
Develop and execute testing strategies to ensure quality assurance across all communication templates.
Provide training to internal users on more complex platform functionalities, including how to leverage content within the system.
Promote user self-sufficiency by delivering support and training on best practices in template management.
Ensure that all communication templates adhere to industry-specific legal and regulatory requirements.
Support compliance efforts through regular audits and reporting to ensure accuracy and consistency of content.