Communication Operator - Switchboard

Peace Health • Bellingham, WA

84d • $18 - $27

About The Position

PeaceHealth is seeking a Communication Operator for a Part Time, 0.80 FTE, Variable position. This position is responsible for facilitating communications through appropriate operation of one or all of the following: the telephone console (switchboard); physician answering service; overhead paging; two-way radios; and pager system. Operate a telephone console (switchboard), directing incoming operator-assisted and outgoing calls to appropriate individuals, departments, and outside contacts; respond to emergency codes; dispatch security; provide information to people in the lobby. May also be required to notify by overhead, two-way radio, and beeper system. Overhead paging as requested. Extend and respond appropriately to all calls, codes, alarm panels, and disaster plans wherever needed. May be required to operate the physician's answering service and handle trouble reports by working directly with the physicians. Additional duties may include: announcements as needed, assisting with directories, keying in daily telephone statistics, saying the evening prayer, announcing visiting hours are over, receiving house census from nursing supervisors, and other routine clerical/data entry tasks as requested. Report status of console operation to relief when leaving switchboard, including pertinent information about hospital staff and events. Report system trouble to telephone technician as directed. Provide back-up assistance to other departments as directed. Operate other communication and emergency systems as required. Dispatch requests for multiple services as required.

Requirements

• Previous operator or switchboard and clerical experience (preferred).
• Strong interpersonal skills including high degree of courtesy (required).
• Ability to maintain professional level of communication in a high stress fast-paced environment (required).
• Exceptional attention to detail (required).
• Ability to multi-task with strong organizational skills (required).
• Proficient computer/keyboarding skills (required).
• Ability to make decisions without direct supervision (required).
• Good spelling and penmanship (required).

Responsibilities

• Facilitate communications through operation of telephone console, physician answering service, overhead paging, two-way radios, and pager system.
• Direct incoming operator-assisted and outgoing calls to appropriate individuals, departments, and outside contacts.
• Respond to emergency codes and dispatch security.
• Provide information to people in the lobby.
• Notify by overhead, two-way radio, and beeper system as required.
• Extend and respond to all calls, codes, alarm panels, and disaster plans.
• Operate physician's answering service and handle trouble reports.
• Make announcements as needed and assist with directories.
• Key in daily telephone statistics and perform routine clerical/data entry tasks.
• Report status of console operation to relief and report system trouble to telephone technician.
• Provide back-up assistance to other departments as directed.
• Operate other communication and emergency systems as required.
• Dispatch requests for multiple services.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buyup coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees