Communication Manager, Hub Delivery, Americas DSP Communications

Amazon • Nashville, TN

22h

About The Position

Are you ready to help revolutionize e-commerce delivery through the power of
strategic partner communications and automation? We're seeking a creative and
marketing-forward individual to join our Americas DSP Communication Team in
Amazon’s Last Mile space.

We are looking for a Communications pro to help drive communication strategy and
messaging effectiveness. This individual will work to support Hub Delivery, a
fast-growing delivery service program that teams up with local businesses to
bring Amazon packages to their communities. In this pivotal role, you'll be key
to taking complex information and distilling it down into easy-to-understand
communication strategies for the Hub Delivery Partner, helping them effectively
manage their day to day and be set up for success.

Your day-to-day will be a blend of strategic thinking and hands-on execution.
You'll build and maintain cross-channel communication frameworks, giving us a
clear picture of partner interaction patterns and areas for improvement. You'll
write, edit, and manage a wide range of communications strategies and change
management plans, ensuring our voice remains consistent and effective across all
channels.

You'll develop expertise in utilizing a variety of marketing automation and
communication tools to their full potential, creating seamless communication
experiences that drive partner success and engagement.

You’ll sit on a team of ~15 communicators who support various other parts of
Amazon’s Last Mile delivery network – namely, within the Delivery Service
Partner (DSP) program, of which Hub Delivery is intrinsically connected. While
you’ll own the Hub Delivery communications strategy, you’ll benefit from being a
part of this team of likeminded communication partners and their center of
excellence in processes, tooling, and thought-partnership.

The ideal candidate must be a strong communicator with strategic communications
and/or marketing communications experience, business acumen, and excellent
writing ability. You’ll thrive in ambiguity, help strategize on plans, and help
program manage them from ideation to execution to keep things on track. Our
environment is fast-paced and requires a candidate who isn’t afraid to innovate
and propose disruptive ideas.

Requirements

• 5+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
• Experience producing marketing promotional material for Owned & Operated channels

Nice To Haves

• Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
• Experience utilizing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation
• Experience driving direction and alignment with large cross-functional teams and agency partners
• Experience designing and executing joint marketing plans with strategic alliance partners with global footprint
• Experience communicating results to senior leadership
• Experience communicating results to stakeholders
• Experience in a business-to-business (B2B) environment, high-tech products/services
• Experience with test and learn, marketing optimization, and experimentation

Responsibilities

• Triage comms requests, synthesize complex info, and execute end-to-end partner communication strategies
• Develop and optimize multi-channel communication strategies using partner feedback, behavioral analytics, and advanced segmentation
• Partner with cross-functional teams to gather insights, ensure aligned messaging, and drive continuous improvement in our communication approach
• Monitor and measure the effectiveness of communications
• Look around corners to identify key moments in time around which to build communication strategies that meet Hub Delivery partners where they are in their journey

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed