Communication Liaison L&D-FT nights

OhioHealth•Dublin, OH

2d•Onsite

About The Position

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit. He/She ensures patient and family needs are being met. This position also collects information regarding the service provided to patients and their families.

Requirements

High School or GED (Required)
Communication and customer service skills, conflict resolution, and diversity training.
Minimum 1 yr. previous hospital Experience

Responsibilities

Greets patients.
Acts as liaison between staff and patients.
Maintains constant communication with patients and families throughout their stay in unit.
Ensures family s needs are met within unit.
Works collaboratively with other departments to optimize patient and family perceptions of unit.
Identifies areas and situations to maximize utilization of resources available to family.
Determines any unmet needs of patients and/or families.
Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
Data collection: Acquires and evaluates data elements regarding program utilization.
Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
Assists in development and creation of patient/family education materials.
Works with other hospital resources to promote and utilize materials as needed.
Performs other unit related duties as assigned.