Communication Center Representative
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About The Position
The Communication Center Representative is responsible for initiating, enhancing and maintaining customer relationships by Going Beyond. The Communication Center Representative represents the Bank to the customer in a courteous, professional manner in video banking, face-to-face, written and telephone communications. Communication Center Representatives generally have 2 years or more of banking experience or professional sales experience in a service-oriented environment. The Communication Center Representative must demonstrate a high degree of initiative and experience combined with a mastery of bank products and systems. They must demonstrate strong technical skills and be able to probe for information regarding customer's needs and provide effective solutions. Work is typically performed in a virtual call center environment with on-screen video support. Must be able to work flexible shifts between 8 am and 8 pm EST, Monday through Saturday.
