Communication Center Operator- Duke Health Lake Norman

Duke Careers

3d

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.   Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.
Occ Summary
Perform duties required to operate a PBX switchboard and communications equipment and alarms.
Hours:
Friday-Sunday 7am-7:30 pm-  Oncall after 6 month.  The oncall will be every 4 months

Requirements

• High School graduate
• Prior knowledge of a communications system is preferred.

Responsibilities

• Answer incoming calls in a timely manner, answering all incoming calls.
• Answer questions of caller according to hospital policy and direct calls to the appropriate department.
• Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest.
• Maintain a beeper list and beeps personnel according to type of pager.
• Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers.
• Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur.
• Learn all departmental policies, especially correct procedures as they pertain to alarmsand codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster.
• Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED