Common Cloud Environment (C2E) Support Lead

TekSynap • Radford, VA

93d

About The Position

We are seeking a Common Cloud Environment (C2E) Support Lead to join our team supporting an ITES task order. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

• Experience in Computer Science, Information Systems, Engineering, Business, or related technical or scientific discipline.
• Proven ability to manage and lead cloud-focused project teams in complex IT environments.
• Experience managing multiple large-scale cloud or IT infrastructure projects.
• Strong interpersonal, verbal, and written communication skills with demonstrated client-facing experience.
• Project Management Professional (PMP) Certification or DAWIA Level III in Program Management.
• Secret – IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation.

Nice To Haves

• Bachelor’s degree in technical or business discipline, or equivalent experience managing application development projects.

Responsibilities

• Provide day-to-day leadership and oversight of a multidisciplinary team including Cloud Architects, System Administrators, System Engineers, and Technical Project Managers.
• Manage the implementation, administration, and support of customer projects within AWS and Azure cloud environments under the C2E initiative.
• Serve as the primary liaison between the Services Management Division and C2E customers on operational matters.
• Review and approve Service Level Agreements (SLAs), addendums, and cost estimates for cloud-based customer projects.
• Ensure customer satisfaction by fostering strong relationships and maintaining professional communications with clients and stakeholders.
• Offer technical and professional guidance aligned with the team’s respective roles and areas of expertise.
• Coordinate across teams to ensure timely and successful execution of multiple large-scale projects.
• Monitor project progress, identify risks, and implement mitigation strategies to ensure successful project delivery.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Short-term and long-term disability plans
• Vacation time
• Holidays

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees