Common Area Attendant

Hilton Grand Vacations•Williamsburg, VA

1d•Onsite

About The Position

Great opportunity to join the amazing Greensprings Vacation Resort with 296 units, located near the Historic Area of Williamsburg, Virginia. Become part of our passionate 45 team member family, where we strive for excellence to ensure our owners and guests have a great vacation, while building hospitality skills with Hilton Grand Vacations. Responsibilities The Common Area Attendant ensures all public/common areas, lobbies, and offices throughout the property are cleaned and maintained in compliance with all brand standards. Provides excellence in service for guests and owners while on property, running guest calls, responding to guest inquiries and needs. Commitment and dedication to our Inspired Hospitality culture is expected to be displayed towards guests and team members.

Requirements

High School Diploma / GED
Able to work with a flexible work schedule including night, weekends and holidays
Able to lift to 75lbs, and push/pull carts of 150lbs.
Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals
Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.
Basic language communication skills in order to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments

Nice To Haves

Previous experience in housekeeping
1-3 years of related experience
Prior experience in hospitality

Responsibilities

Ensure that resort public areas (Lobby/Restrooms/Recreation Spaces) are cleaned daily.
Cleanliness in all areas includes floors, surfaces and common spaces.
Perform general cleaning duties to include dusting, sweeping, mop floors, vacuums, removal of all trash and heavy cleaning of all assigned public areas, corridors, landings, walkways, stairwells, railings, trash rooms, restrooms and some offices.
Maintain the cleanliness of the Lobby (ensure all glass doors are clean and spotless).
Maintain and perform deep cleaning of public restrooms in lobby, recreation and office buildings (stalls, shower, sauna, sinks, mirror, floors etc.) and proper stock level of supplies in restrooms.
Delivers guest amenities, supplies, linens, terry, etc. as requested by guests. Completes deliveries/requests in a timely manner.
Ensure all items delivered to the guest rooms are clean and in working order.
Checks storerooms for availability of cribs, highchairs, pack & play, and bed rails and ensure they are in safe condition.
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Follows key control protocol.
Ensures all assets and supplies for the department are secured in a neat and orderly fashion in storage areas.
Promptly turns in all lost and found items after being properly tagged and identified.
Greets guests and respond to requests immediately with friendly/sincere acknowledgement.
Be knowledgeable of resort services, activities, and local attractions to assist guests' inquiries.
Provide customer service to guests, including providing information about resort services, activities and local attractions
Reports maintenance deficiencies.
Perform other duties as assigned and assist co-workers as requested.

Benefits

Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
Recognition Programs and Rewards
Travel Discounts Program
Outstanding Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!