Commissions Team Lead

Shell•Houston, TX

6d•$115,000 - $173,000

About The Position

What’s the role We are looking for a highly motivated individual with a genuine interest in energy and technology, and a passion for delivering products for a growing company. Commission programs in a retail energy environment are uniquely complex, requiring the integration of usage data, pricing structures, customer lifecycle events, contracted terms, sales agreements, billing outputs, and performance metrics. The Commissions Team Lead is responsible for the end-to-end strategy, governance, execution, and integrity of commission programs across the retail energy business. This includes external broker, partner, and incentive programs. The role ensures that all commission calculations, statements, and payments are accurate, timely, transparent, and compliant with contractual and regulatory requirements. The ideal candidate must be detail oriented, possess excellent analytical and communication skills, and be comfortable taking initiative to solve problems and drive greater efficiency and process automation. Reporting to the Commercial Operations Manager, the role requires a self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.

Requirements

Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s Degree in Business or Finance or related field preferred
At least 5+ years of relevant experience in commissions or the energy industry, including a minimum of 3 years of management experience with a proven track record of organizational success
Demonstrated ability to lead high-impact financial/operational functions with enterprise-level implications
Strong understanding of how commissions influence revenue performance, and customer lifecycle economics
Ability to interpret broker agreements and rate structures with precision
Ability to explain complex commission methodologies to executive leaders, sales teams, brokers, and technical stakeholders
Strong analytical skills to diagnose issues across data, logic, systems, and contract terms
Meticulous, highly organized, and self-directed approach to work, including the ability to handle multiple projects simultaneously in a fast-paced environment and prioritize competing tasks in time-constrained situations
Demonstrate ability to work collaboratively with multiple functions and gain alignment across the organization
Highly experienced in supporting teams and projects in a fast-paced environment, with often overlapping of projects and priorities
Strong analytical and problem-solving skills must be able to provide timely and accurate data analysis
Strong business writing skills and experience developing communication in various formats
Learner mindset and eye for continuous improvement needs
Excellent organization and time management skills, with the ability to maintain a strict level of attention to detail
Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships
Self-motivated with the desire to consistently improve performance and gain further knowledge
Ability to meet deadlines, learn quickly, and demonstrate effective problem-solving and follow-up skills
Comply with company policies and procedures

Responsibilities

Define the strategic direction for commissions operations across external sales channels
Serve as the organization’s senior authority on commission structures, payment models, contract interpretation, and performance qualifications
Ensure all commissions activities support commercial priorities, revenue goals, and compliance obligations
Own the end-to-end commissions lifecycle: data ingestion, calculation, adjustments, audit, approval workflows, statement creation, and payment execution
Manage day-to-day operations of our broker compensation plans, ensuring completion of commission payments are accurate/timely and paid in accordance with plan provisions
Oversee design and validation of commission logic within new systems, ensuring alignment with broker agreements, regulatory rules, and billing outputs
Partner with Sales, Commercial, Billing, Pricing, Finance, Technology, Legal, and Business Execution to ensure all commission-related dependencies and issues are understood, managed and resolved
Maintain proper documentation of the commissions processes and related controls
Establish and enforce a strong operational control framework to prevent payment errors, overpayments, and financial leakage
Collaborate with Sales leadership to ensure broker commission programs support sales strategy and competitive positioning through the implementation of commission/incentive processing policies and procedures, assist in modeling commission plans, and provide cost impact solutions
Serve as a point of contact on escalated inquiries regarding complex commission related processing problems and develop appropriate solutions to resolve exception payment requirements
Partner with Finance and Accounting to validate accruals, forecasts, and payout accuracy
Proactively identify financial risks associated with system changes, data quality issues, or contract discrepancies
Analyze and assess the accuracy of commission reports and prepare adjustments before summary reports are finalized
Submit monthly/quarterly commission summary reports and consult with leadership team on trends
Lead talent development initiatives, including recruiting, interviewing, onboarding, and succession planning to build and maintain a high-performing team
Establish a strong coaching cadence, conducting regular check-ins focused on performance insights, developmental feedback, and career growth opportunities for team members
Champion a high-performance culture by recognizing and rewarding excellence, fostering collaboration, and strengthening team morale
Perform additional strategic duties as assigned to support organizational priorities and operational transformation initiatives

Benefits

The base salary range for this position is $115,000 - $173,000 per year. As pay will be based on various factors, such as relevant work experience, education, certifications, skill level, seniority, and internal equity
For regular full-time or regular part-time employees of the Company (participating companies as listed in the Summary Plan Description), insurance coverage options include medical, dental, vision coverage, life Insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs.
Employees also participate in a company pension plan and a 401(k) plan.
Paid leave includes up to 6 weeks of paid vacation time, up to 11 paid holidays, and parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents.
Additionally, employees are eligible for short-term disability leave for up to 26 weeks at 100% or 50% of base pay as well as Long-Term Disability insurance.
Shell also offers other compensation such financial reimbursement for adoption, wellness, education, and personal learning expenses, and some roles are eligible for discretionary long-term incentives.
For interns, eligible benefits include medical, dental, and vision coverage, life insurance, Business Travel Accident Insurance, and Occupational Accidental Death Benefit programs; participation in a 401(k) plan; and paid leave for up to 11 paid holidays.
Additional information on Shell’s US benefit programs can be found at https://www.shell.us/careers/about-careers-at-shell/rewards-and-benefits.html.
You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet.
You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.
You’ll be able to balance your priorities as you become the best version of yourself.
Progress as a person as we work on the energy transition together
Continuously grow the transferable skills you need to get ahead
Work at the forefront of technology, trends, and practices
Collaborate with experienced colleagues with unique expertise
Achieve your balance in a values-led culture that encourages you to be the best version of yourself
Benefit from flexible working hours, and the possibility of remote/mobile working
Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
Take advantage of paid parental leave, including for non-birthing parents
Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
Grow as you progress through diverse career opportunities in national and international teams
Gain access to a wide range of training and development programs