Commissions Analyst

UserTesting

18d

About The Position

We’re UserTesting—the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world’s strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide—including 75 of the Fortune 100—UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers. Let’s build experiences people love—together. The Opportunity We’re looking for a Commission Analyst to join our Finance team and play a key role in delivering accurate, timely, and audit-ready commission calculations for our global Go-to-Market (GTM) organization. Reporting to the Senior Manager of Accounting, you’ll partner closely with the Senior Commission Analyst and other stakeholders to support commission processing, system improvements, and compensation plan execution. This is a great opportunity for someone who thrives in high-growth SaaS environments and is eager to own day-to-day commission operations while contributing to strategic enhancements across systems and workflows.

Requirements

• 4–5 years of direct commission processing or sales compensation experience in Finance, RevOps, or Sales Ops
• Proficiency in Excel/Google Sheets, including pivot tables, logic functions, and lookup modeling
• Strong analytical skills with high attention to detail and the ability to communicate complex concepts clearly
• Experience working with Salesforce data and understanding CRM object relationships
• Collaborative, systems-focused, and dependable—committed to meeting deadlines and driving improvements

Nice To Haves

• Hands-on experience with Spiff (admin, setup, or implementation support)
• Familiarity with SaaS compensation models (ARR, renewals, upsells) and NetSuite reporting
• Experience supporting sales compensation plan rollouts

Responsibilities

• Accurately calculate and process monthly and quarterly commissions aligned with compensation plans
• Validate quota attainment, bookings, renewals, and upsell metrics using Salesforce and internal reporting
• Assist with Spiff commission system administration—data uploads, logic testing, and formula configuration
• Reconcile data across Salesforce, Spiff, NetSuite, and financial models to ensure reporting accuracy
• Collaborate on documentation for adjustments, disputes, and exceptions, and support audit readiness
• Help translate compensation plan changes into system logic and payout structures
• Respond to commission inquiries from Sales, Customer Success, and Revenue Operations teams
• Partner with RevOps and Finance to drive data integrity and improve compensation processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed