Commissioning Specialist

Caterpillar•Mabank, TX

3d•$112,710 - $169,060•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Serves as the primary problem solving and parts support contact during start-up of assigned commissioning projects, advises leadership on status of specific projects, and interfaces with field service personnel to ensure that commissioning proceeds in an efficient and cost-effective manner.

Requirements

Degree or equivalent experience desired
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding: Focuses activities on developing and maintaining positive customer relationships. Discusses general differences between internally and externally focused organizations. Cites the cost and benefits of good versus poor customer service. Explains why customer satisfaction is important to successful product/service delivery.
Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Basic Understanding: Identifies information capture needs in own area. Describes key benefits, drawbacks and rationale for documenting relevant information. Provides examples of the risks associated with failing to record relevant information. Explains organizational methods for documenting, identifying and recording information.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Basic Understanding: Describes how own unit's products and services fit within the organization's as a whole. Cites examples of how clients are using the organization's products and services. Collects research product information, service information and marketing literature. Identifies organization's flagship products and services.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: Applies an assigned technique for critical thinking in a decision-making process. Identifies, obtains, and organizes relevant data and ideas. Participates in documenting data, ideas, players, stakeholders, and processes. Recognizes, clarifies, and prioritizes concerns. Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Level Working Knowledge: Recognizes changing demands and priorities; validates changes with management. Obtains information about how current assignments contribute to organizational goals. Completes current work according to assigned priorities. Responds to day-to-day operational priorities while still making progress on project work. Performs at least 2-3 concurrent activities without reducing productivity.
Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Level Working Knowledge: Documents common hardware, software and communications problems and likely resolutions. Troubleshoots typical technical problems in a specific area. Works with vendor-specific diagnostic guides, tools and utilities to discover application problems. Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions. Participates in setting evaluation standards and criterion for troubleshooting.

Responsibilities

Resolving complex technical problems, parts support, manpower and project schedules, diagnostics, modifications, and repair services when required. Coordinates these activities with on-site field personnel and district leadership during package commissioning.
Delivering status documentation to management including follow-up on short- ship list, engine out of commission for parts (EOCP) requirements, start-up checklists, and turbomachinery quality issues.
Maintaining records of costs and other pertinent data for each project and following up on back ordered parts.
Ensuring all project requirements are met and customer acceptance of project.