About The Position

As a Coordinator Marketing Linkage, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. A typical day will include engaging with hotel guests at desk locations and providing elevated customer service. You will be responsible for scheduling sales presentations and managing customer expectations, ensuring that all guests who attend a sales presentation meet eligibility requirements and are open to learning more about products and services. You will use persuasive techniques that maximize revenue while maintaining existing guest loyalty.

Requirements

  • Sales or customer service experience.
  • Enjoy interacting with guests either in person or by phone.
  • Available to work a flexible schedule including weekends and holidays.
  • Concierge and/or sales experience preferred.
  • Ability to reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
  • Ability to stand, sit, or walk for an extended period of time.

Responsibilities

  • Engage with hotel guests at desk locations and provide elevated customer service.
  • Schedule sales presentations and manage customer expectations.
  • Provide the highest level of service to exceed budgeted sales presentations and volume production goals.
  • Ensure that all guests who attend a sales presentation meet eligibility requirements.
  • Use persuasive techniques to maximize revenue while maintaining guest loyalty.
  • Welcome and greet guests; anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Follow company policies and safety procedures.

Benefits

  • Uncapped earning potential (wages, monthly incentives, annual bonuses, contests).
  • Medical/Dental/Vision/401K opportunities.
  • Travel discounts.
  • Credit Union Membership.
  • Tuition Reimbursement.
  • Professional Counseling & Family Support.
  • Growth and Development Opportunities.
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