Commissary Operations Manager

TKC Holdings • Chesapeake, VA

73d • $45,020

About The Position

At Keefe Group, a TKC Holdings Company, we've created something special, a better place to work and grow. Many employees start just expecting a paycheck but end up with a rewarding career. We provide exceptional training and a clear career path. We are proud to be a military and veteran friendly employer.

Requirements

• High school diploma or Equivalent, and you must be at least 18 years of age.
• Preferred Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license.
• DOC ID pass.
• Familiarity with inventory management.
• Familiarity with computers (including Microsoft Office programs).
• Ability to work in a correctional environment.
• Excellent oral and written communication skills.
• Excellent organizational skills.

Responsibilities

• Manage all aspects of supervising, training, scheduling and disciplining commissary staff.
• Hires, orients, trains and issues corrective action (when applicable) to team members.
• Review and approve payroll on a weekly basis.
• Build and maintain positive connections with clients by regularly communicating, understanding their needs, proactively addressing concerns, providing excellent service, and working to ensure their continued satisfaction with the company's products or services, ultimately aiming to retain them as long-term customers.
• Manage and account for all aspects of on-site inventory control including ordering, receiving, stocking product, and processing orders.
• Ensure all employees know and follow all rules, regulations, policies, and procedures of the correctional facility.
• Ensure commissary menus and order forms are distributed to our customers in accordance with the approved schedule.
• Collect and process completed order forms.
• Resolve and respond to all inmate grievances within 48 hours of receipt.
• Ensure all credited product is returned back into inventory properly.
• Advise KCN Manager of any changes to the approved schedule.
• Perform and report weekly audit of high security items.
• Maintain an open relationship and act as a liaison with Department of Corrections and Keefe Commissary Network.
• Attend weekly, monthly, quarterly Department of Corrections staff meetings at the correctional site as required.
• Process weekly time sheets for submission to payroll and maintain attendance calendars and employee files for on-site staff.
• Perform required Employee Performance reviews for commissary staff.
• Maintain all KCN areas/equipment/products in a neat, clean, and orderly manner and maintain American Correctional Association & American Jail Association standards/guidelines when applicable.
• Attend required annual on-site security classes and remain current in required certifications.
• Ensure all employees follow the policies and procedures outlined in the Personnel Policies and Benefits Summary and the KCN Best Business Practices Guide.
• Complete miscellaneous duties assigned by KCN Management.
• Other duties as assigned.

Benefits

• Medical w/prescription coverage
• Benefit Credit received when enrolled in a TKC medical plan, to help offset your benefit costs. Benefit Credit of $750 annually, will be divided evenly among your paychecks throughout the Plan Year.
• Dental
• Vision
• Basic Life and Basic Accidental Death and Dismemberment Insurance
• Short Term Disability
• Long Term Disability
• Voluntary benefits that can be selected to create the right package for you
• Paid Time Off
• Company Match for the 401(k) Retirement Savings Plan
• Weekly Pay
• DailyPay providing you immediate access to earned wages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees