Commissary Marketing Manager - Correctional Services

Aramark Corp.•Dallas, TX

33d

About The Position

The Commissary Marketing Manager executes Aramark's commissary strategy. The manager will lead the delivery of critical initiatives to help create, launch and grow base-business within commissary, e-commerce, vending, and other commissary programs. This position is responsible for focusing on the established KPIs and priorities for commissary programs, as well as enhancing ways to educate and train. A successful Commissary Marketing Manager will have the ability to foster strong partnerships with the Regional Operational Teams, District Managers, Region Vice President and understand our customers. This position supports the West Region and reports directly to the Senior Director, Food and Retail Innovation on the Marketing team. KPI's include regional revenue and EBIT targets, promotion execution, program implementation, and customer feedback results.

Requirements

A bachelor's degree.
At least 3-5 years professional experience in retail operations with field marketing, preferably in a corrections commissary environment.
Position requires approximately 50% travel to various jails across the region.
Excellent verbal, presentation, written and interpersonal communication skills with strong Microsoft Office skills (PowerPoint, Excel)
Significant project management and organizational experience.
Ability to influence without formal authority.
Valid driver's license

Responsibilities

Assist in the development of commissary growth and profit targets for the West region improving commissary operations and growing retail programming.
Driving our customer service culture in commissary.
Develop and implement marketing promotional strategies across the region.
Create strategy for development and enhancement of menus using marketing principles: product, price, promotion, and placement.
Work closely with the menu development team to understand how upcoming product and price changes will impact menus and work proactively to communicate changes and direction to the field.
Participate in RFP sales support from marketing perspective to enable growth.
Project management duties for assigned projects.
Execute initiatives & action plans to improve financial & KPI target results.
Utilize analytical expertise to evaluate commissary program standards, measure performance and recommend solutions in order to enhance or improve operations and sales.
Assist in the implementation and facilitation of programmatic training for commissary managers.
Partner with Operations and IT to be on-site marketing and operations support for new commissary openings or new program launches.
Utilize Quality Assurance (QA) tools and guides to measure and improve operational and marketing standards during on site and remote audits.
Responsible for being the expert on our commissary ordering system functionality including but not limited to reporting, promotions, implementation, and maintenance.
Actively monitor the industry and seek insights for local pricing, products, and vendors with tactical outcomes and timelines for implementation.
Conduct customer surveys and monitor feedback loops with our customers to regularly improve service.
Activate brand standards and fully execute at all identified points of service, resulting in consistency throughout the region.