Commissary General Manager

Buff City Soap Franchising LLC•Dallas, TX

14d

About The Position

The Commissary General Manager is the senior operational leader accountable for the overall performance, scalability, compliance, and financial health of the soap manufacturing and fulfillment commissary. This role owns commissary strategy, capacity planning, budgets, service levels, and risk management, while leading Production and Inventory functions through clear standards, KPIs, and continuous improvement. In a handmade, plant-based soap environment, the Commissary General Manager ensures artisan-quality production is delivered at commercial scale—safely, efficiently, and profitably.

Requirements

7–10+ years of progressive operations leadership experience in manufacturing, fulfillment, or commissary-style environments
Proven experience leading managers (Production, Inventory, Fulfillment) and multi-shift teams
Experience scaling operations for growth while maintaining quality and compliance
Strong background in cost management, budgeting, and capital planning
Hands-on experience with omnichannel fulfillment (DTC, wholesale, retail)
Direct accountability for KPIs, service levels, and operational performance
Familiarity with small-batch or artisanal manufacturing (cosmetics, personal care, food, or CPG preferred)
Working knowledge of: GMP, QC, and audit readiness; OSHA and chemical handling compliance; Inventory modeling, turns, and forecasting
Comfortable translating strategy into executable operating plans
Strong decision-making authority with comfort owning tradeoffs
Ability to lead through change, ambiguity, and rapid growth
Data-driven mindset with ability to set and enforce standards
Clear communicator with senior leadership and frontline teams alike
Bachelor’s degree in Operations Management, Supply Chain, Manufacturing, Business, or a related field

Nice To Haves

Advanced degree (MBA, MS Operations, Supply Chain) preferred but not required

Responsibilities

Own and execute the commissary operating strategy aligned to company growth plans
Define and manage KPI frameworks covering production output, inventory turns, fulfillment SLAs, cost, and quality
Lead revenue capacity planning and cross-channel prioritization (DTC, wholesale, retail, special projects)
Identify operational risks and lead escalation and mitigation planning
Approve and maintain production standards, SOPs, and batch-sizing logic
Ensure production calendars support demand while protecting quality and labor efficiency
Oversee yield tracking, defect resolution, and rework processes
Own inventory strategy, turns targets, and finished-goods availability
Ensure accurate forecasting of raw materials, fragrances, botanicals, and packaging
Maintain ingredient traceability and compliance with clean-label standards
Define fulfillment SLAs and shipping performance standards
Ensure order prioritization aligns with business strategy and customer commitments
Oversee returns processing and customer-impact mitigation
Accountable for QC standards, audits, and continuous compliance
Ensure OSHA-compliant chemical handling and incident reporting
Champion a safety-first culture across production and fulfillment
Own commissary budget, capital equipment justification, and cost controls
Monitor COGS, labor efficiency, waste, and shrink reduction
Drive operational improvements that reduce cost without compromising quality
Define staffing models and role design
Approve hiring and terminations
Set expectations for training, cross-skilling, and performance coaching