Commerical IA Support Agent

GEICO•Richardson, TX

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Commercial Agency Support Representative– Dallas, TX Salary: $24.92 per hour-$35.73 per hour/$50,225-$72,000 annually, commensurate to experience Most associates see a promotion within their first year! We're looking for highly motivated and enthusiastic individuals to join our Commercial Independent Agency Support Team! As a Commercial IA Support Agent, you will be responsible for assisting GEICO's customer's directly and supporting our agency partners as they sell and service policies! The Commercial IA Support Agent: Take incoming calls and provide expert guidance to support the growth of our independent agency channel. Be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions. This role is for people who want to support business-to-business relations with insurance agents throughout the country. If you are driven and passionate about providing excellent customer support the Commercial Independent Agency Support position is the perfect fit for you.

Requirements

Minimum of 3 years of customer service or administrative support experience required
Ability to effectively communicate verbally and in writing
Ability to troubleshoot applications and escalate as needed
Ability to work comfortably in a fast-paced, high-volume call center environment
Minimum of high school diploma or equivalent; college degree or currently pursuing preferred
MEETS the requirements specified below. Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking.
Must be able to speak in a professional manner by telephone.
Associate must attain and maintain the required licenses issued by the state insurance department.
Must perform duties at a stationary workstation.
Must be able to handle heavy call volume and stressful situations.
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
Must be able to multi-task.
Must be able to learn and apply large amounts of technical and procedural information.

Nice To Haves

Preferred experience working in an insurance agency or commercial insurance experience
P&C General Lines license preferred

Responsibilities

Take incoming calls and provide expert guidance to support the growth of our independent agency channel.
Be the first contact for agents and their customers: answering coverage and underwriting questions, supporting policy changes, and providing troubleshooting support for both sales and service functions.

Benefits

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

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