Commercial Underwriting Associate
About The Position
Kemper's Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. This role provides superior customer service and offers solutions to customers to resolve problems within company guidelines. The position involves handling incoming and follow-up calls, researching policy information, exercising underwriting authority, and escalating risks when necessary. It also includes processing high volume policy change requests and assisting with billing, compliance, and rating inquiries. The company emphasizes a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance.
Requirements
- One (1) year or more related Property & Casualty experience
- High School diploma or equivalent
- Strong verbal, listening and written communication skill
- Apply professional and effective phone skills
- Capable of multi-tasking, highly organized, with excellent time management skills
- Ability to operate and self-driven to excel in a fast-paced, high volume call center environment
- Ability to use problem-solving and decision-making skills to help customers and process work
- Strong computer skills including typing, spreadsheets, word processing software and CRM applications
- Must be dependable, and reliable
Nice To Haves
- Associates degree preferred
- Bilingual English/Spanish desired but not required
Responsibilities
- Effectively handle all incoming calls and follow up calls – up to 100% of shift handling calls
- Provides superior customer service, responding to requests for interpretations of guidelines and procedures, rating inquiries and premium discrepancies in a prompt and professional manner
- Research policy information and exercise underwriting authority
- Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager
- Process high volume policy change requests from internal and external customers.
- Assist with questions related to billing, compliance guidelines and procedures, rating inquiries, etc.
Benefits
- Qualify for your choice of health and dental plans within your first month.
- Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
- Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
- Contribute to your community through United Way and volunteer programs.
- Balance your life with generous paid time off and business casual dress.
- Get employee discounts for shopping, dining and travel through Kemper Perks.
- Medical
- Dental
- Vision
- PTO
- 401k
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
