Commercial Truck Support Specialist

Bergey's•Pennsauken, NJ

43d•$22 - $25•Onsite

About The Position

Bergey's Inc. is a family-owned business that has been servicing our customers' needs since 1924. Currently our company has over 50 locations and more than 1,800 team members. Today our family of automobile, truck and tire companies stretch throughout Pennsylvania, Delaware, Maryland, & New Jersey . Visit us at www.bergeys.com to learn more about our company. We strive to provide an environment for our associates and customers that is welcoming, transparent, and forward thinking. Our employees are our greatest asset. We promote and develop individual strengths, as well as grow our employees personally and professionally. Together we can make a difference.

Requirements

High School Graduate or GED
Valid Driver's License
Successful completion of pre-employment background checks and drug screening

Responsibilities

Follow-ups: Proactively follow up with customers to ensure they are satisfied with the work done, and address any additional questions or concerns.
Record Keeping: Maintain accurate customer records and service history in the database.
Problem Solving: Resolve customer issues or concerns with professionalism and tact, ensuring customer satisfaction and loyalty.
Team Collaboration: Work closely with the service technicians, parts department, and management team to ensure smooth operations and clear communication.
Manage and sustain efficient workflow processes ensuring customer satisfaction through clear communication and accurate billing.
Tracking and Reporting: Maintain internal service reports, track customer feedback, and monitor performance metrics.
Training & Development: Attend company-provided training and keep up to date on industry trends and advancements in truck service and repair.
Maintains professional appearance and a neat work
Other tasks as assigned