Commercial Technology Sales Specialist, Customer Relations-PHILLY

Owens & Minor • Annapolis, MD

136d • $75,000 - $85,000

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Requirements

• Bachelor’s degree, required in Sales & Marketing, Business Administration, Information Technology or a related disciplinary area.
• Over one year and up to three years of related experience preferred.
• Any combination of education and experience to meet the above requirements.

Nice To Haves

• Experience leading company transforming projects.
• Ability to implement sales strategies.
• Demonstrated persuasion, negotiation, and influencing skills.
• Ability to follow up and follow through to ensure customer commitments are kept.
• Clear and accurate verbal and written communication skills, ability to deliver effective product presentations.
• Demonstrated knowledge of competitive products, pricing, strategy, accurate/appropriate market share, etc. as well as knowledge of O&M products.
• Awareness of applicable government regulations and their impact on the business.
• Demonstrated project planning and organizational skills.
• Ability to develop long range plans to accomplish territory objectives.
• Ability to meet deadlines.
• Ability to work independently as well as part of a team.
• Ability to recognize business or incremental sales opportunities.
• Ability to display sound business judgement on a consistent basis.
• Honesty and integrity.

Responsibilities

• Ensures that the customer is satisfied with company products and services.
• Works closely with Sales Account Executives and oversees day-to-day relationship with customer.
• Ensures schedules and budgets are met according to contractual agreements.
• Responsible for organic growth within the existing commercial technology customer base.
• Travels to assigned accounts to manage Owens & Minor Commercial Technology relationships and to ensure technical needs are met, provide problem resolution, and identify program and product expansion opportunities.
• Provides sales support to Technology Directors in sales geography.
• May independently perform Technology-related service support at assigned accounts.
• Ensures that hospitals and surgery center Technology services needs are acknowledged and addressed.
• Establishes, maintains, and continuously strengthens relationships within the assigned customer base.
• Identifies opportunities within assigned accounts and increases adoption and expansion of technology services while maintaining profitability.
• Targets and pursues expansion of technology offerings to new departments within a given customer engagement.
• Searches for opportunities to introduce additional technology services into existing customer accounts.
• Prepares and leads the presentation of routine business reviews within the assigned territory to showcase value delivered to the customer.
• Collaborates with implementation teams to ensure satisfactory project completion and customer onboarding for newly assigned and/or newly expanded accounts.
• Ensures compliance to all terms and conditions of customer contracts and coordinates with leadership to address issues.
• Works with home office legal team to develop contracts, contract amendments and proactively provide contract renewals when applicable.
• Presents new functionality, upgrades and modules to existing customer base.
• Partners with commercial technology leadership to proactively educate customers.
• Monitors customer satisfaction through ongoing identification of customer needs and expectations.
• Addresses risk immediately and escalates internally as appropriate.
• Acts as liaison between Hospital Supply Chain, Clinical, IT division department heads and Owens & Minor.
• Supports achieving savings expectations and targets set forth in contractual agreements.
• Assists with onsite training clinical staff on use of the technology platform.
• Participates in commercial technology implementations and provides support in geographical area.
• May act as commercial technology special project lead on assigned accounts.
• Supports billing for technology services and submits requests to bill when needed as well as supports A/R review to ensure accounts are always in good standing.
• Generates Leads for other Owens & Minor commercial offerings.

Benefits

• Medical, dental, and vision insurance, available on first working day.
• 401(k), eligibility after one year of service.
• Employee stock purchase plan.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees