Commercial Support Specialist (CSS) - Powhatan

Cf Bank, National Association • Powhatan, VA

123d

About The Position

The Commercial Support Specialist (CSS) primarily supports Relationship Manager(s) (RM) and their portfolios. Key responsibilities are managing loans from set-up to post-closing and responding to customer service requests. The CSS is also responsible for a variety of administrative and business development activities assisting all members of the Commercial Lending team. The CSS should perform their daily responsibilities with a spirit of teamwork, urgency, customer accommodation and an overall willingness to attempt to make the team more productive.

Requirements

• A demonstrated understanding of lending principles and the loan cycle is required
• Experience in loan processing and/or documentation experience in business or commercial banking environment
• Demonstrated organizational skills and detail-orientation is required
• Excellent interpersonal and communication skills are required
• Demonstrated PC skills are required; proficiency with Microsoft Office (Word, PowerPoint, Excel, and Outlook) and navigating the internet is necessary
• Experience with typical office equipment is necessary
• Ability to read and understand a variety of reports, spreadsheets, and forms
• Ability to effectively communicate information clearly through all media channels
• Ability to interact effectively with clients and Bank employees at all levels
• Ability to handle several tasks simultaneously and to work under time limits

Nice To Haves

• AIB or college courses strongly preferred
• An associate or bachelor's degree is desired

Responsibilities

• Assists Relationship Manager with loan request, submission, processing
• Closes loans when necessary
• Acts as liaison between Relationship Manager, Credit, Loan Processing, and closing attorney
• Process draw requests in accordance with the Bank's approved policy and procedures
• Periodically accompanies Relationship Manager on client calls
• Strives to fill-in for other members of the team, finding answers to customers' questions
• Initiates appraisal process through RIMS Appraisal Management
• Supports various types of lending including Business Lending and Letters of Credits
• Assists Relationship Manager with maturities, past due loans, document exceptions, evidence of insurance and financial tracking
• Develops and maintains a working knowledge of all customers, businesses and prospect opportunities
• Responds to customer requests in a timely manner
• Researches and resolves any customer issues/problems
• Serves as liaison between Relationship Manager and customer
• Promotes an environment that reflects the C&F Brand
• Assists with general administrative duties such as filing and copying
• Fulfills all necessary training; ensures BAI courses are up to date
• Runs reports as requested
• Orders supplies
• Performs Notary acts as required
• Completes special projects/duties as assigned

Benefits

• Equal Employment Opportunity Statement

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED