Commercial Store Customer Service Specialist - Full-time
About The Position
This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
- Determine customer needs for paint and related products
- Answer customer questions about Sherwin-Williams products
- Recommend solutions to customers
- Resolve customer concerns
- Ensure maximum client satisfaction
- Stay up-to-date with product features
- Maintain the high quality and visual standards of the products and store
- Achieve excellent customer service
- Consistently meet the store’s sales goals
Benefits
- health benefits, such as medical, dental and vision coverage
- Flexible Spending Accounts (FSAs)
- disability coverage
- security, retirement and saving benefits
- generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
