Commercial Solutions Delivery Lead

Sensata Technologies-posted about 1 month ago
Full-time • Manager
Hybrid • Attleboro, MA
5,001-10,000 employees
Computer and Electronic Product Manufacturing
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The Commercial Solutions Delivery lead is responsible for overseeing business analysts, administrators, and developers in the design, development, and implementation of Salesforce and related Commercial Applications. This role includes leading and coaching BAs through all project phases - planning, analysis, detailed design, collaboration with development teams, testing, implementation, and transition to support. It also ensures that admins and developers deliver solutions aligned with best practices and approved designs. In addition, the role provides oversight of custom application capabilities and partners with stakeholders to drive the transition toward Sensata Enterprise applications.

  • Define and own the Salesforce strategy, ensuring scalability, maintainability, and performance
  • Partners with the business team to define a roadmap, create a strategy, and execute the implementation of identified solution
  • Lead data modeling, integration, and security design across Salesforce and external systems
  • Collaborate cross functionally with Business Partners, and other IT stakeholders including Solution Delivery Managers, Infrastructure, and Application Support teams to support implementations, resolve system gaps and offer solutions
  • Partners with the PMO to establish and follow project standards and documentation requirements
  • Partners with the Application Support team to ensure successful transition of new functionality and tools including problem management for existing solutions
  • Serve as the internal trusted advisor to stakeholders, guiding decision making on platform capabilities and limitations
  • Establish governance process and enforce coding, configuration, and security standards
  • Evaluate and recommend Salesforce AppExchange products, third party integrations, and partner with cross functional team members in IT
  • Ensure compliance with data governance, privacy, and regulatory standards
  • Stay current with Salesforce platform releases and technologies
  • Drive continuous improvement of new Salesforce features
  • Optimize system performance and usability
  • Push efficient system processes through scalable, sustainable solutions, and reducing existent complexities.
  • Designs, implements, tests and deploys necessary components using the latest technologies and best practices
  • Ensures effective enterprise system deployment, and effectively manages consolidation of disparate solutions for reduced technology spend
  • Manages proactive oversight and mentorship to Business Analysts fostering re-use, design for scale, stability, and operational efficiency
  • A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
  • Business ethics - Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
  • Communication - Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
  • Customer Orientation - Ability to meet customers' expectations by identifying and anticipating customers' needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
  • Result orientation - Ability to take steps personally to ensure that mutual goals and performance targets are met within the appropriate timeframe
  • Teamwork - Ability to work with others and work synergistically with fellow team-members
  • Planning and Organizing - Ability to plan, prioritize and organize work and schedules in all areas to meet requirements
  • Problem solving - Ability to reach logical conclusions to situations by appropriately analyzing the situation. Balances the benefits, risks and consequences of actions
  • Time Management - Ability to assessing your ability to manage your time, and the effectiveness of your team to reach department objectives
  • Conflict management - Ability to recognize and work towards a mutually agreeable solution when confronted with conflict
  • Decision making - Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
  • Resilience - Ability to work under pressure and prioritize
  • Strategic thinking - Ability to turn strategy into action, to see the big picture and use this ability productively
  • Managing objectives - Ability to decide what needs to be accomplished and design a plan to achieve the desired results
  • Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics
  • Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process
  • 7+ years of Salesforce experience, with minimum of 2 years in an architect or lead role
  • Proven ability to work across multiple domains, including ERP, cloud applications, security, data governance, and integration projects.
  • Delivering large scale Salesforce implementations
  • Deep understanding of Salesforce platform (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.)
  • Strong knowledge of Salesforce Automation tools (Flows, Approval, Assignment Rules)
  • Experience with integration tools (Oracle Integration Cloud preferred)
  • Familiarity with DevOps, CI/CD pipelines, and version control
  • Ability to oversee custom application development, enhancements, and system integrations.
  • Ability to practice and behave consistently and effectively in areas of business practice and conflicts of interest
  • Ability to communicate effectively by getting the right message across to the right people at the right time on a regular basis
  • Ability to meet customers' expectations by identifying and anticipating customers' needs and integrating these into work; ability to develop new added value for customers and act with the customer in mind
  • Ability to think through possibilities and make sound decisions with appropriate degree of risk; knows when he / she has enough data to make an informed decision
  • Ability to turn strategy into action, to see the big picture and use this ability productively
  • Ability to decide what needs to be accomplished and design a plan to achieve the desired results
  • Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics
  • Salesforce Certified Platform Administrator.
  • Salesforce Certified Platform Administrator II.
  • Salesforce Certified Platform App Builder
  • Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
  • Certain positions are also eligible for short-term incentive and long-term incentive programs.
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