Commercial Servicing Specialist

Fora Financial • New York, NY

390d • $65,000 - $75,000 • Hybrid

About The Position

The Commercial Servicing Specialist at Fora Financial is responsible for maintaining an active client portfolio and ensuring that servicing programs meet performance expectations. This role involves handling high volumes of communication with clients, managing account balances, and coordinating payment arrangements to reduce delinquencies. The specialist acts as an ambassador for the brand, providing exceptional service to both internal and external stakeholders while supporting various departments within the organization.

Requirements

• Minimum 3+ years of experience in a phone-based contact center environment working in Credit/Collections, Billing, Sales, and/or Customer Service.
• Strong understanding of Collections processes and results-driven.
• Negotiation and effective communication skills, both verbal and written.
• Bachelor's degree (preferred).
• Bi-lingual / Spanish (preferred).

Responsibilities

• Handle primarily non-derogatory ACH return files and reduce delinquencies by coordinating replacement payments or resubmissions.
• Monitor and verify client account balances for ACH clearance with a focus on results.
• Coordinate and process makeup arrangements/plans to maintain pace and reduce aging.
• Update the system of record with above-average written communication skills.
• Review and respond to customer inquiries with same-day completion/resolution rates.
• Communicate with clients using professional business acumen and etiquette.
• Organize daily inventory and ensure responsibilities are executed within required timelines/SLAs.
• Partner with business development and sales teams, maintaining ongoing communication and relevant case status updates.
• Assist with team projects as requested and provide primary and backup coverage on processes as needed.

Benefits

• Medical, Dental, Vision Coverage
• 401k Plan with Company Match
• Gym Reimbursement for Employees on Medical Plans
• Life Insurance at No Cost to Employees
• Generous Time Off Plan
• Flexible Spending and Commuter Benefits
• Hybrid working model

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree