Commercial Servicing Processor

First Horizon Bank•New Iberia, LA

7d•Onsite

About The Position

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. SUMMARY The ACBS Commercial Servicing Specialist supports all lines of business by booking and servicing new and existing loans. The ideal candidate is very detail oriented and views their work as their self-portrait. The ACBS Commercial Servicing Specialist possesses impeccable customer service skills, excellent problem-solving skills and the ability to maintain poise under pressure. The ACBS Commercial Servicing Specialist brings direct experience in the area of loan servicing and is willing to support teammates so that the entire group succeeds. We are seeking dedicated, disciplined individuals who excel in a team environment, who take ownership and who are enthusiastic about a job well done.

Requirements

High School Diploma or equivalent
3 or more years of work experience preferred
Previous experience in the financial services industry, loan servicing preferred
Understanding of loan documents, procedures, polices and regulations applying to either consumer or commercial loans
Familiarity with loan servicing systems such as ACBS and ALS
To handle multiple tasks and prioritize
To work with little supervision but know when to ask for help
To maintain a positive working relationship with internal business partners and teammates
To take a systematic approach to organizing work
To coach and train others
Impeccable customer service and customer centric focus
Problem-solving skills
Ability to identify the root cause of a servicing issue
Excellent verbal and written communication skills
Strong keyboarding / data entry ability
Proficient computer skills, especially Microsoft Office applications
Attention to detail and ability to identify potential issues
Ability to safely and successfully perform the essential job functions consistent with or without the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

Nice To Haves

Bachelor’s degree preferred
ACBS experience preferred

Responsibilities

Setting up loan and line of credit accounts on the Bank’s servicing systems. Products include commercial loans and lines of credit.
Performing various types of maintenance on accounts accurately and within specified timelines.
Ensuring compliance with policy and procedures
Presenting a professional image
Working closely with Manager