Partners with Commercial Banking Officers and Treasury Management to facilitate a professional and timely on-boarding and customer experience. Cultivates commercial banking relationships by providing timely, accurate, and professional customer service and problem resolution. Responds to overall general banking questions and provides assistance with funds transfer requests, stop payment requests, wire transfer requests, image/statement requests, transaction posting errors/resolution, account analysis and bank account statement questions, and inquiries regarding funds availability Facilitates the transition of client's operating business to Bank of the Pacific, ensuring timely and accurate implementation of deposit accounts, online banking and treasury services. Discuss treasury management services as well as other fee based online services with clients. Fully explain the features and benefits of the online services. Provides efficient and accurate training of online services including NACHA requirements and cyber security best practices. Opens new accounts, set up all new loan customer profiles in Horizon and prepares, as requested, documentation for new accounts, online banking, wire transfers, ACH origination, business bill pay, and positive pay. Accurately performs account and treasury service maintenance functions including but not limited to: general account maintenance (adding, removing and updating account signers, address changes, statement settings, account analysis maintenance, adding and maintaining accounts, users, functionality, and limits to online banking, positive pay, perform password resets, supplemental training, etc.). Perform maintenance on clean-up projects as needed. Processes client deposits, transfers, wires, loan advances, etc., within assigned level of authority in accordance with bank procedures. Establishes, maintains, and updates files, records, accounts and other information as needed to support and document office activities. As directed by the relationship manager, work directly with client to ensure issues needing immediate attention are resolved in a timely fashion. Maintains current working knowledge of commercial account products, treasury management services, digital products and investment alternatives. Maintains a thorough understanding of the relationships/portfolios supported. Provide Intra-Department support with reports and balancing. Perform back office duties to support ACH Origination and daily oversight of ACH delivery to Fed as well as ACH Risk Exposure Monitoring. Review daily ACH reports, prepare return/exceptions, prepare notices and or notify appropriate department or company of returns, notice of change or pre-notes. Communicate with branches on ACH originations and bill payments with insufficient funds. Cancel bill payments in iPay per branch request. Perform daily review of positive pay exceptions. Work with ACH Operator to return ACH and Check exceptions flagged for return by client. Review and resolve suspect ACH and Wires within online risk fraud analytics. Add branch stop payments to Horizon. Review payments and payees in Business Bill Pay for potential OFAC violations. Additional duties as assigned.