Commercial Services Specialist II

Cox Enterprises • Dallas, TX

1d • $20 - $30 • Onsite

About The Position

This position is responsible for the accurate and efficient preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventory of customer vehicles is established, and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required by specific customer

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline. OR 5 years’ experience in a related field
• Previous experience in automotive, auction, fleet management, logistics, or related administrative roles.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work under pressure in a fast-paced auction environment.
• High level of accuracy and attention to detail.

Nice To Haves

• Experience with auction management software (e.g., ASI, Auction Edge, AutoIMS, DRIVIN, etc.).
• Knowledge of title processing and vehicle remarketing operations.
• Prior experience supporting commercial accounts or B2B clients.

Responsibilities

• Commercial Client Support Serve as primary administrative contact for commercial consignors, fleet companies, rental agencies, and financial institutions. Coordinate vehicle assignments, sale scheduling, and special instructions based on client requirements. Maintain positive client relationships through timely communication, issue resolution, and proactive service.
• Vehicle Processing & Documentation Verify and process all required vehicle documentation including titles, condition reports, invoices, repossession packets, and floorplan information. Ensure accuracy of vehicle data in auction systems (e.g., VIN, mileage, announcements, disclosures). Track title status, communicate delays, and coordinate with internal Title Department to resolve issues.
• Sale Day Operations Prepare commercial sale lists, vehicle run order, and lane assignments. Support Auction Day activities, including bidder check-in, block support, and post-sale reconciliation. Assist with post-sale processes such as arbitration paperwork, sale confirmation, and “no-sale” follow-up.
• Reporting & Inventory Management Maintain and distribute weekly/monthly reports to commercial clients and management. Monitor inventory movement, floorplan aging, and pending action items. Research discrepancies and work with internal teams to ensure accurate inventory status.
• Administrative & Cross-Functional Support Maintain electronic files, internal records, and client communication logs. Work closely with Operations, Titles, Accounting, Transportation, and Sales teams to ensure seamless service delivery. Assist management with special projects, audits, and process improvement initiatives.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED