Commercial Services Specialist II (Manheim)

Cox Enterprises•Ash Township, MI

1d•Onsite

About The Position

The Commercial Services Specialist II at Manheim, a Cox Automotive company, is responsible for a wide range of tasks related to vehicle operations and customer account management. This role involves extensive data entry into the AS 400 system, managing account relationships to ensure customer requirements are met, and maintaining accurate vehicle files including title information. The specialist will collaborate with various departments such as title, posting, transportation, accounting, and online operations to process vehicles, apply charges, and resolve customer inquiries. Key responsibilities include preparing vehicles for sale, reconciling bills, communicating with internal and external stakeholders, and generating various reports. The position also requires a strong commitment to safety, actively participating in safety activities and adhering to all safety and health procedures. This is an individual contributor role with no remote option, requiring work at a specified Cox location.

Requirements

Clear a pre-employment drug test (Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited).
Currently authorized to work in the United States for any employer without current or future sponsorship (No OPT, CPT, STEM/OPT or visa sponsorship now or in future).

Responsibilities

Perform data entry of required information in the AS 400 system of vehicle identification number (VIN), and other descriptive information.
Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
Maintain vehicle files; verify title information; log in titles when received; create and file in folders.
Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account.
Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system.
Respond to customer inquiries relating to vehicles.
Provide quality service and assist in resolving problems.
Mail out sale packages the day after sale.
Pull and update consignment inventory information of vehicles transmitted by customer.
Investigate transmission errors.
Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.
Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
Pull transmitted transportation charges as needed.
Establish customer vehicle files in the computer system.
Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
Seek floor price information from account representative and enter it into computer system.
Review, enter, and update vehicle condition report information in the computer system.
Pull and print electronic condition reports.
Provide customer with copies as necessary.
In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle.
Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.
Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed.
Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.
Communicate with Online Operations department in order to prepare assigned vehicles for online programs.
Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
Actively participate in support of all safety activities aligned with Safety Excellence.
Wear multiple hats as well as perform other duties as assigned by management.

Benefits

Minimum of sixteen hours of paid time off every month.
Seven paid holidays throughout the calendar year.
Additional paid time off in the form of bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).