Commercial Services Specialist II (Manheim)

Cox Automotive • Houston, TX

214d • $19 - $29

About The Position

Client service is the cornerstone of our business. This role is centered around client interactions and involves substantial data entry and administrative tasks. The ideal candidate must possess strong typing skills and excellent written communication abilities. Additionally, the role requires effective problem-solving skills and the ability to learn quickly in a fast-paced environment. Provide comprehensive support to numerous commercial account holders. Proactively identifying enhancement opportunities. Running and analyzing reports for trends and compliance. This critical role, tailored to high-revenue locations, underscores the importance of accountability and excellence due to the significant financial implications of managing key, highly complex client accounts. Offer comprehensive, direct support and communication to numerous account holders, understanding their requirements and challenges while communicating potential issues. In coordination with national account representative, follow account-specific procedures to prepare and audit sale vehicle run process including run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post sale), reporting, invoicing, etc. Accountable to monitor vehicle sales processes, communication with stakeholders and accuracy to ensure an overall positive client experience for the client. Develop positive relationships with clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery. Examine vehicles within the sales lineup, utilizing different programs to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements. Coordinate vehicle transportation, ensuring timely delivery and resolution of emerging issues. Review Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS - NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc. Ensure file jackets for client audits include proper documentation and invoicing. Serve as a liaison between clients and all auction departments. Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections. Demonstrate effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars. Demonstrate professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. Ability to work in a fast-paced environment, receptive to change and able to multitask. Commitment to providing excellent customer service required. Handling redemption appointments daily (Excluding Sale Day) at auction location.

Requirements

• High School Diploma/GED and 3 years' experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline.
• OR 5 years' experience in a related field.
• Valid Driver's License and safe driving record required.
• Good communication and organizational skills required with strong attention to details.
• Basic computer software skills required.
• Ability to operate adding machines and other office equipment.
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks and manual dexterity.
• Vision abilities required include close, distance and depth perception.

Responsibilities

• Provide comprehensive support to numerous commercial account holders.
• Proactively identify enhancement opportunities.
• Run and analyze reports for trends and compliance.
• Monitor vehicle sales processes and communication with stakeholders.
• Develop positive relationships with clients and understand their vehicle requirements.
• Examine vehicles within the sales lineup and verify inventory specifications.
• Coordinate vehicle transportation and ensure timely delivery.
• Review Condition Reports and capture required announcements.
• Ensure file jackets for client audits include proper documentation and invoicing.
• Serve as a liaison between clients and all auction departments.
• Collaborate with Accounts Receivable to post accurate charges and process invoices.
• Demonstrate effective prioritization skills and professionalism.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED