Commercial Services Specialist I (Manheim)
About The Position
Efficiently manage the acquisition of titles of the resolution of DealShield claims by utilizing various tools and platforms to cross-reference, research and report on title information. Foster effective and regular communication with internal and external clients such as DealShield, Arbitration, employees at Manheim physical sites, clients and floorplan company representatives. Collaborate with the Dealshield and Arbitration teams regarding risk cases. Respond efficiently to client inquiries related to DealShield/title transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures. Effectively maintain both internal and external account relationships and promptly escalate any concerns to management for thorough review. Create and maintain basic Excel spreadsheets for tracking title status. Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests. Submit tickets to create a pre-receipt record in the vault. Perform related duties as assigned by the supervisor.
Requirements
- Minimum: High School Diploma/GED
- Generally less than 2 years’ experience in a related field
- This is hybrid role and candidates must reside within driving distance of one of our Manheim locations.
- Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test.
- Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
- Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Responsibilities
- Efficiently manage the acquisition of titles of the resolution of DealShield claims by utilizing various tools and platforms to cross-reference, research and report on title information.
- Foster effective and regular communication with internal and external clients such as DealShield, Arbitration, employees at Manheim physical sites, clients and floorplan company representatives.
- Collaborate with the Dealshield and Arbitration teams regarding risk cases.
- Respond efficiently to client inquiries related to DealShield/title transactions while providing quality service and effective problem resolution in accordance with all company policies and procedures.
- Effectively maintain both internal and external account relationships and promptly escalate any concerns to management for thorough review.
- Create and maintain basic Excel spreadsheets for tracking title status.
- Efficiently manage vehicle notes by reviewing, entering, and updating them in the system, while also monitoring shared email boxes and Teams channels to promptly research and respond to requests.
- Submit tickets to create a pre-receipt record in the vault.
- Perform related duties as assigned by the supervisor.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
