Commercial Service Technician

Crete United•Charlotte, NC

3d•$25 - $40

About The Position

Our company is looking to hire an experienced HVAC technician to troubleshoot, maintain and repair HVAC systems. Technician must have at least 5 years of HVAC Technician Service experience as well as an EPA certification. The position is full-time and offers many great benefits, including a generous bonus structure, hands-on training, and room for growth within the organization. Facility Systems Services Inc is busy and hiring full-time HVAC technicians in the Charlotte, NC Area Full time year-round permanent position with excellent benefits package! $25-$40 Per hour DOE What you'll do: -Able to respond to the workload of service calls in a professional manner. -Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps. -Able to follow and utilize troubleshooting guides to identify problems in a short period of time -Consistently checks system operations and safety and limit controls before leaving job locations -Ensures customers’ questions/concerns have been addressed before leaving the worksite -Uses proper tools and instruments while troubleshooting -Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems -Schedules arrival and departure with customers -Communicates tactfully to offer suggestions if system problems are caused by the customer -Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance -Promptly and accurately completes all required paperwork -Keeps supervisor and manager informed of new developments, changes, or customer complaints -Completes service reports daily; obtains customer signature on all service reports -Signs up for memberships and technical organizations to improve knowledge and skills -Keeps technical knowledge current regarding equipment and concepts

Requirements

High-level technical skill and practice
At least 3-5 years of experience
Team Player attitude--work with technicians while guiding them through problem jobs
Valid Driver's License
Clean driving record

Responsibilities

Able to respond to the workload of service calls in a professional manner.
Communicates effectively with customers, regardless of their level of technical knowledge; can explain to customer the cause of their problem and the remedy; if problem has not been repaired, offers explanation of situation and recommended next steps.
Able to follow and utilize troubleshooting guides to identify problems in a short period of time
Consistently checks system operations and safety and limit controls before leaving job locations
Ensures customers’ questions/concerns have been addressed before leaving the worksite
Uses proper tools and instruments while troubleshooting
Incorporates solution techniques to assist other service representatives and helps resolve issues and customer problems
Schedules arrival and departure with customers
Communicates tactfully to offer suggestions if system problems are caused by the customer
Demonstrates ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance
Promptly and accurately completes all required paperwork
Keeps supervisor and manager informed of new developments, changes, or customer complaints
Completes service reports daily; obtains customer signature on all service reports
Signs up for memberships and technical organizations to improve knowledge and skills
Keeps technical knowledge current regarding equipment and concepts