Commercial Service Technician

COMFORT FLOW HEATING CO•Springfield, OR

23d

About The Position

Diagnose, maintain and repair heating and cooling units for both commercial and residential customers. Perform repairs of mechanical and electrical components of these systems. Demonstrate excellent customer service skills with a desire to exceed customer expectations. Travel to job sites within service area; work with dispatch to ensure schedule is maintained and delays are properly communicated. Maintain good working order of company vehicle, report any mechanical issues. Maintain proper stock, parts, tools and safety equipment in company vehicle. Diagnose diverse service issues, obtain necessary replacement parts; explain fully to customer what the issue is and what corrective action has been taken. Participate in company provide training opportunities on latest industry technologies. Identify and report potential opportunities for additional business (newer system, service contracts and additional services Other duties as assigned Maintain a regularly punctual attendance record, fill out daily timecard accurately Adhere to all company safety rules and regulations Accuracy of paperwork, labor hours and materials charged to customers Limit number of warranty callbacks on workmanship, or incorrect diagnosis Maximize number of sales leads, maintenance contracts and product sold Regular use of personal protective equipment Come to work ready to work with proper tools and attire Willingness to invest time in training seminars and classes Cleanliness and organization of company vehicle and worksite (customer’s homes) Effective communication with dispatchers

Requirements

Valid driver license and clean driving record, insurable by company insurance
Ability to work nights or weekends, on a rotating basis, to service emergency needs of our customers
Possess excellent time-management and communication skill
Ability to lift, push or pull up to 100 lbs.
Ability to work outside in a wide range of temperatures
Demonstrate mechanical aptitude
Willingness to further develop skills through training seminars and classes
Must be able to pass pre-employment drug screen
Minimum High School diploma, GED or equivalent
5 + years' experience troubleshooting, maintaining and repairing diverse HVAC issues
Possess or have the ability to acquire Low Voltage Energy License
Possess or have the ability to acquire EPA certification
Ability to interpret wiring diagrams and blueprints
Basic written and verbal English language communication skills
Strong analytical thinking skills with high attention to detail