Commercial Service Technician

Pilot Company•Katy, TX

4h•Onsite

About The Position

Pilot Company is an industry-leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. Their energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets and providing critical services to oil operations. The company supports a growing portfolio of brands with expertise in supply chain, retail operations, logistics, transportation, technology, digital innovation, construction, maintenance, human resources, finance, sales, and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, Pilot Company maintains its founding values, people-first culture, and commitment to giving back, dedicated to fueling people and keeping North America moving. This Commercial Service Technician role offers an annual company performance-based bonus, weekends off, and no on-call requirements. The technician will be dispatched from home, work 45–50+ hours per week, and be paid port to port. A company service vehicle, tools, equipment, cell phone, and iPad are provided, with personal tools also allowed. The position is crucial for maintaining approximately 15 store locations in the Katy, TX region.

Requirements

High school diploma or equivalent required
Valid state driver’s license and positive driving record required
Minimum 3 years of recent commercial HVAC service experience required; EPA Universal 608 certification required
Minimum 3 years of recent experience repairing commercial cooking or refrigeration equipment required
Basic knowledge and ability to repair commercial plumbing and electrical systems
Basic understanding of OSHA guidelines (OSHA 10 training provided)
Strong analytical, problem-solving, and communication skills
Ability to work independently with minimal supervision
Intermediate mathematical ability
Ability to read and interpret site drawings
Strong attention to detail and customer service skills
Ability to work in congested areas during business hours
Ability to collaborate effectively with internal departments
Travel requirements less than 10%

Responsibilities

Respond to service requests; troubleshoot, diagnose, and repair equipment in accordance with warranty requirements and industry standards
Communicate repair status with the service technician supervisor and store management
Complete same-day work order notes and submit them to your supervisor; ensure proper charge allocations
Monitor and maintain adequate stock levels
Maintain service vehicle, tools, and uniforms to company standards
Diagnose and repair fuel dispensers, replace fuel filters, and work on fuel security systems (training provided)
Inspect facility interiors and exteriors for safety and maintenance issues
Perform preventive maintenance on equipment, including but not limited to: rooftop HVAC units, split systems, ice machines, standalone refrigeration, fryers, and other food service equipment
Ensure all repairs and work activities comply with OSHA and Pilot Company regulations
Model company values and support exceptional guest and team member experiences
Follow all rules, policies, procedures, and safety standards established by Pilot Company