Commercial Service Technician 3

Commercial Tire Inc•Lewiston, ID

About The Position

At Commercial Tire, we believe great people build great companies. As a proudly employee-owned organization, every team member has a stake in our success. Full-time employees enjoy outstanding benefits, including medical, dental, vision, and life insurance, stock ownership opportunities, a strong 401(k) plan, and generous paid time off. If you’re looking for a career where you’re valued, supported, and set up to grow, we’d love to meet you. POSITION OVERVIEW MAINTAINS EXISTING CUSTOMER BASE BY SERVICING CUSTOMERS’ NEEDS AND SERVICING EXISTING ACCOUNTS AND RELATED SALES TO ENSURE THAT CUSTOMER IS AWARE OF INDUSTRY BEST PRACTICES. RESPONSIBLE FOR MOUNTING, DISMOUNTING, BALANCING AND REPAIRS.

Requirements

Valid Driver’s License and Insurable Driving Record (Required)
High school diploma or equivalent
3 years of tire industry related experience.
A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 LB

Nice To Haves

TIA CST, Industrial, AG, and OTR.

Responsibilities

Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
Active role in product and service sales
Manage a group of customers by servicing and selling recommended products and services
Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
Sales to existing customers to ensure needs are met.
Completes all necessary training (TIA, MSHA)
Proficient with email, product knowledge (good, better, best), and retreading benefits
Printing and reviewing reports with customers
Completes all other duties as assigned.