Commercial Service Technician 2

Commercial Tire IncLewiston, ID
5d

About The Position

Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.

Requirements

  • A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s
  • Insurable driving record (required)
  • High school diploma or equivalent
  • 1-2 years of tire industry related experience.
  • TIA Training for CST
  • Customer Service
  • Interpersonal Savvy
  • Communication
  • Mechanical Skills
  • Self Starter
  • Computer Skills

Responsibilities

  • Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
  • Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
  • Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
  • Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
  • Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
  • Tire work (retail and/or commercial, on and off site)
  • Active role in product and service sales
  • Mount and dismount, air pressure checks and repairs
  • Ensures lug nuts are tightened to the proper torque specifications
  • Demonstrates proven ability to take after hours calls in an effective and efficient manner.
  • Proficient in the larger truck and the equipment needed on the larger trucks.
  • Supports Company safety and operational standards and adheres to all requirements.
  • Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)
  • Maintains equipment with the highest regard
  • Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
  • Ability to look up fluid volumes for tire size
  • Operate bead breakers and transfer pumps safely
  • All other duties as assigned

Benefits

  • medical
  • dental
  • vision
  • life insurance
  • stock ownership opportunities
  • a strong 401(k) plan
  • generous paid time off
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