Commercial Service Technician 2

Commercial Tire Inc • Lewiston, ID

5d

About The Position

Maintains existing customer base by servicing customers’ needs. Responsible for mounting, dismounting, balancing and repairs.

Requirements

• A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 #s
• Insurable driving record (required)
• High school diploma or equivalent
• 1-2 years of tire industry related experience.
• TIA Training for CST
• Customer Service
• Interpersonal Savvy
• Communication
• Mechanical Skills
• Self Starter
• Computer Skills

Responsibilities

• Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
• Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
• Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
• Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
• Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
• Tire work (retail and/or commercial, on and off site)
• Active role in product and service sales
• Mount and dismount, air pressure checks and repairs
• Ensures lug nuts are tightened to the proper torque specifications
• Demonstrates proven ability to take after hours calls in an effective and efficient manner.
• Proficient in the larger truck and the equipment needed on the larger trucks.
• Supports Company safety and operational standards and adheres to all requirements.
• Completes all necessary training (MSHA, OTR, AG, Industrial, as applicable)
• Maintains equipment with the highest regard
• Demonstrates over a 6 month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
• Ability to look up fluid volumes for tire size
• Operate bead breakers and transfer pumps safely
• All other duties as assigned

Benefits

• medical
• dental
• vision
• life insurance
• stock ownership opportunities
• a strong 401(k) plan
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED