Commercial Service Technician 1

Commercial Tire Inc•Boise, ID

56d

About The Position

Maintains existing customer base by servicing customers’ needs that include mounting, dismounting, balancing and repairs on site and off site for customers.

Requirements

Must be 18 years of age (Required)
Valid Driver’s License and Insurable Driving Record (Required)
TIA training requirement
High school diploma or equivalent
Ability to meet DOT driving requirements.
Customer Service
Interpersonal Savvy
Communication
Mechanical Skills
Computer Skills

Responsibilities

Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
Ability to take on call and after hours calls.
Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
Operate air compressor, impact gun, hub-cap hammer and other various machines and tools
Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date. Submits Fuel receipts to accounting to process
Tire work (retail and/or commercial, on and off site)
Performs other duties as assigned or needed
Mount and dismount, air pressure checks and repairs (fleet checks)
Ensures lug nuts are tightened to the proper torque specifications
Performs fleet inspections and properly documents.
Completes all other duties as assigned.
Supports company safety and operational standards and adheres to all requirements, including driving requirements. See policy on speeding and harsh driving.
Completes all necessary training including TIA training and other requirements.
Demonstrates Commercial Tire Technician requirements
Submits fuel receipts weekly to accounting to process
Demonstrates over a 6-month period the ability to conform to DOT and Commercial Tire driving requirement and follow applicable Company Policies.
Basys (Telenet not MIM)
Demonstrates how to write up castings for retreads or scrap
How to check a bar code and explain the screen
Proficient at acquiring all pictures/documents required by accounts
Proper Procedures for a service call on side of the road (cones, flashers. parking, etc.)
Basic understanding of matching tires/where and why to install (don’t put new on same axle as bald)
Has mentored a Commercial Tire Tech