Commercial Service Tech 3

Commercial Tire Inc•Emmett, ID

About The Position

Join the team at Commercial Tire, a proudly employee-owned company where your contributions truly matter! We offer an exceptional benefits package that includes comprehensive medical, dental, vision and life insurance coverage. Our employees enjoy valuable stock options, a robust 401(k) plan, and an ample PTO package that ensures you have the time you need to recharge. If you’re looking for a workplace that values you and your well-being, we’d love to hear from you! POSITION OVERVIEW Must have ETS300 and MSHA certifications. You need to be able to work on your own with outstanding problem solving skills. MAINTAINS EXISTING CUSTOMER BASE BY SERVICING CUSTOMERS’ NEEDS AND SERVICING EXISTING ACCOUNTS AND RELATED SALES TO ENSURE THAT CUSTOMER IS AWARE OF INDUSTRY BEST PRACTICES. RESPONSIBLE FOR MOUNTING, DISMOUNTING, BALANCING AND REPAIRS.

Requirements

Must have ETS300 and MSHA certifications.
You need to be able to work on your own with outstanding problem solving skills.
Customer Service
Communication
Mechanical Skills
Self Starter
Computer Skills
Sales Skills
Multitask
High school diploma or equivalent
3 years of tire industry related experience.
A valid driver’s license (required) and all DOT Documents to include medical card to operate vehicles greater than 10,000 LB
TIA CST, Industrial, AG, and OTR.
At least 6 months as a CST2
Regular attendance and punctuality is essential.

Responsibilities

Customer vehicles; Inspects and diagnose service and tire problems. Communicate necessary repairs and/or replacement of parts, recommend additional preventative services and helps sell services to the customer, if warranted.
Provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
Completes service orders; process tickets, invoices and bills out customers, verifies credit status of customer, makes billing adjustments, initiates purchase orders for parts, assist with updating information on the computer and maintains records/files for follow-up
Operate air compressor, impact gun, hub-cab hammer and other various machines and tools
Maintains vehicle cleanliness and mechanical maintenance, and ensures vehicle registration, insurance, safety and OSHA materials and devices are up-to-date.
Tire work (retail and/or commercial, on and off site) Mount and dismount, air pressure checks and repairs
Active role in product and service sales
Manage a group of customers by servicing and selling recommended products and services
Completes all other duties as assigned.
Performs fleet inspections and provides excellent customer service to existing accounts by staying in touch, immediate follow-up and resolving issues
Sales to existing customers to ensure needs are met.
Able to use systems to properly document, examples: Basys and Fleet Inspection software.
Supports company safety and operational standards and adheres to all audit requirements
Completes all necessary training (TIA, MSHA)
Maintains equipment with the highest regard
Demonstrates the ability to conform to DOT and Commercial Tire driving requirement.
Meets or exceeds managements productivity goals
Demonstrates all Commercial Service Technician 2 requirements
Proficient with email, product knowledge (good, better, best), and retreading benefits
Proficient with BFA2.0/Treadstat if applicable
Printing and reviewing reports with customers
Basys (Telenet not MIM)
NRT, Bank Reports, Casings, Snap Shots
Interpret NRT Report