Commercial Security Service Technician

TEKsystems

10d • $25 - $40 • Onsite

About The Position

We are seeking an experienced Commercial Service Technician with strong fire systems experience to join a growing security services team. This technician will service, troubleshoot, repair, and maintain a wide range of commercial fire and security systems across Maryland.
This is a customer‑facing role requiring professionalism, problem‑solving skills, and the ability to work independently in fast‑paced environments.

Requirements

• Fire Systems Experience (Must-Have)
• Minimum 5 years in the commercial security industry with hands-on experience servicing and troubleshooting fire equipment, including: Fire alarm panels & systems Fire inspections Low-voltage cabling Motion sensors, locks, smoke detectors, CO detectors Hardwired & wireless CCTV systems Access control systems
• Strong Communication Skills
• Ability to effectively interact with: Security leadership End customers Project managers Technical support teams
• Technical Troubleshooting & Customer Service
• Diagnose and resolve hardware issues
• Provide high-quality customer support
• Basic installation knowledge to replace common components
• Strong fire knowledge (top priority)
• Low-voltage cable experience
• Ability to work in both occupied and new-construction commercial sites
• Efficient schedule management
• Ability to work independently and in small teams
• Calm under pressure in outage or emergency environments

Nice To Haves

• Fire alarm installation
• Alarm system installation
• Security system servicing
• SLA & ticketing system experience
• General technical service experience
• Fire panel experience is a plus (training available): Silent Knight (6808, 6820) Potter AFC (1000, 100, IPA series)

Responsibilities

• Manage 4 service tickets per day on average
• Receive schedule one week in advance
• Troubleshoot and repair a wide range of equipment, including: Alarm.com DMP DSC (832, 1832, Alexor, Impassa, Neo) Qolsys Bosch keypads Honeywell Concord Vista Plus additional systems as required
• Work with sensors, locks, glass break devices, smoke & CO detectors

Benefits

• Weekly pay
• PTO, holiday pay, benefit options
• Company vehicle (no personal drive time)
• Gas card & expense card
• PTO, holidays, full benefits package
• Company vehicle
• Ongoing training, certifications & continuing education
• Leadership opportunities as the commercial and new-build teams expand
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed