Commercial Security Service Technician
About The Position
Allied Universal Technology Services is hiring a Service Technician to drive our mission of being the world's most trusted service provider. The technician will perform service, maintenance, repair, and diagnostics on access control systems and IP-based video equipment, including electrified/non-electrified locks, card readers, IP/analog cameras, intercoms, video recorders, and wired/wireless systems. WHAT TO EXPECT AS A COMMERCIAL SECURITY SERVICE TECHNICIAN: Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems. Including but not limited to: Electrified/non-electrified locks, card readers, ancillary door devices IP/analog cameras, head-end video recording devices Wired/wireless systems and intercom systems Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures Execute, document and track service-related issued through ServiceNow in accordance with Federal, State, and local regulations Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients Collaborate and perform tasks with other internal teams and clients as required
Requirements
- High school diploma or equivalent
- Must possess a valid Driver's License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a company issued vehicle
- Minimum of two (2) years of field experience in the electronic security industry
- Possession of state-specific licensing or ability to obtain and hold license once hired
- Strong computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
- Excellent interpersonal and communication (both oral and written) skills to document and report important information with all levels of the organization
- Ensure the completion of tasks and projects, both independently and as part of a team, to meet deadlines and contribute to the overall success of the organization
- Available for schedule 'on-call' duties to respond to emergency service tickets/requests
- Strong troubleshooting skills, mechanical and electronics aptitude
- Ability to work with a variety of hand and power tools
- Capable of lifting up to 50lbs and work on various ladder heights
Nice To Haves
- Highly skilled in the electronic security industry
- Experience and/or manufacture certifications in any of the following: Lenel, S2, Genetec AMAG, Brivo, Milestone, SoftwareHouse/CCURE, Axis, Avigilon, Exacqvision, DMP, Bosch, Edwards (EST), Simplex, Notifier, Firelite
Responsibilities
- Travel to commercial client sites to service, identify, repair, troubleshoot, and detect access control equipment and IP-based video security systems.
- Troubleshoot and resolve installation issues efficiently and effectively to ensure company compliance, standards and building codes, as well as company safety policies and procedures
- Execute, document and track service-related issued through ServiceNow in accordance with Federal, State, and local regulations
- Interpret electrical schematics, CAD drawings and related documents for use in low-voltage applications
- Provide phone and on-line remote diagnostic support with a high level of customer service to both internal and external clients
- Collaborate and perform tasks with other internal teams and clients as required
Benefits
- Company Vehicle + Gas Card
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
