Commercial Sales Support Supervisor

Batteries Plus, LLC•Hartland, WI

41d

About The Position

Are you an organized problem-solver who thrives in a fast-paced, customer-focused environment? Batteries Plus is looking for a Commercial Sales Support Supervisor to lead the day-to-day operations of our Commercial Sales Coordinator and National Accounts Coordinator teams. In this role, you'll oversee order management, reporting, and account implementation while supporting your team through coaching, training, and continuous process improvement. If you enjoy driving efficiency and helping others succeed, this is your opportunity to make a direct impact on our growing Commercial Sales organization.

Requirements

An associate's degree in Business or a related field is required.
4+ years of experience in sales operations, order management, or customer service; commercial or B2B experience a plus.
2+ years of supervisory or team lead experience.
Strong problem-solving and decision-making skills.
Proficiency with Microsoft Office and Google Suite (or similar tools).
Excellent attention to detail, organization, and multitasking ability.
Strong written and verbal communication skills.
Comfortable working in fast-paced environments with multiple priorities.

Nice To Haves

commercial or B2B experience a plus.

Responsibilities

Oversee daily order management processes, ensuring accuracy, efficiency, and compliance with company standards.
Manage escalated customer issues and coordinate resolutions across internal teams.
Support account implementation and ongoing customer relationship management.
Develop and maintain standard operating procedures to drive consistency and service quality.
Partner with Accounting, Sales, and Product teams to ensure seamless operations and timely issue resolution.
Provide coaching, mentorship, and performance feedback to team members.
Lead onboarding and training efforts to support team growth and development.