Commercial Sales Support (CFC 613, Lenexa, KS)

Ace Retail Holdings•Lenexa, KS

7d•$17 - $18

About The Position

The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s).

Requirements

Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
Able to foster teamwork and collaboration.
Able to motivate others both internally and externally to perform enthusiastically.
Must have excellent attention to detail and follow up.
Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
Ability to work independently and during flexible hours.
Standing, walking, lifting (up to 50 lbs.) and climbing.

Responsibilities

Receive calls and take orders from customers.
Submit and fulfill customer orders on the website.
Serve as a first line web site support for the assigned customer base.
Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
Consistently work to help customers place their own orders on the website as they are able.
Consult with customers to establish their whole/complete needs.
Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.
Additional duties and responsibilities as needed and assigned.