Commercial Roofing Service Manager

Tecta America Carolinas•Indian Trail, NC

About The Position

Tecta America Carolinas, a commercial roofing contractor, provides a full range of quality roofing services, including, commercial and industrial roofing, re-roofs, leak repairs, preventative maintenance, inspections, and 24/7 service. Tecta America Carolinas started as a small company in 1964 and has grown steadily. We are based in Charlotte, NC with a second office in South Carolina, enabling us to service both states and branch out to West Virginia and Tennessee. We are currently seeking a Commercial Roofing Service Manager for our Indian Trails, NC location. The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Requirements

Knowledge of and/or experience with all types of commercial roofing
5+ years’ experience in roofing, construction, or related field
Must be able to sell, estimate and develop new business
Able to read blue prints and understand specifications
Strong computer skills
Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
Solid verbal, written, interpersonal and listening skills
Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
Respond to calls within 24 hours

Responsibilities

Plan, organize, and establish objectives and goals for duties assigned
Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
Review estimates, inspections, letters, scopes, proposals and invoices for service work
Monitor and teach subordinates
Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
Review employees according to established Tecta policies
Maintain open lines of communication with the customers, management and employees
Liaison with all other departments as needed
Determine/establish training of any kind that best fits the needs of the employees and the business model
Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
Develop and execute a departmental sales plan
Ensure that customer service needs are being exceeded
Assist in collection of past due accounts receivable for service related work
Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
Issue proposals for service related work
Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
Report monthly financials to the President
Review performance of existing service personnel (field and office) on a regular basis
Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
Review the daily service schedule
Answer phones and e-mails as needed
Meet with customers as needed
Maintain the highest level of morale possible by example

Benefits

Tecta America Carolinas offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc.

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