Commercial Roofing Service Manager

Tecta Colorado • Denver, CO

1d • $100,000

About The Position

Tecta America Colorado, founded in 1977 and part of Tecta America since 2005, has served Colorado and surrounding states for over 40 years. We provide high-quality commercial roofing systems throughout the Denver metro area, driven by skilled employees and a commitment to excellent service.
The Commercial Roofing Service Manager (Service & Maintenance) is responsible for leading and strengthening the service department operating system, with clear ownership of planning, WIP management, scope discipline, customer commitments, and day-to-day execution while supporting continued service and maintenance growth. This is a leadership and systems role, not a project-only or field-only position. The Service Manager ensures service work is planned, priced, scheduled, executed, and closed out in a disciplined, repeatable way. This role requires a self-directed leader who takes ownership, sets direction, and executes without the need for close oversight.

Requirements

• Commercial roofing or comparable construction/service leadership experience.
• Strong understanding of service execution, scheduling, and field operations.
• Proven ability to plan work, manage WIP, and enforce standards.
• Comfortable making prioritization decisions and holding others accountable.
• Able to operate calmly in a high-volume, fast-response environment.

Responsibilities

• Owns the service backlog and WIP: what work is done this week, next week, and why.
• Establish and run a weekly planning cadence that aligns labor, materials, access, and customer priorities.
• Identify aging tickets, stalled jobs, and bottlenecks—and resolve them proactively.
• Sets realistic commitments to customers based on capacity, not pressure.
• Works closely with the Superintendent to execute and prioritize project
• Establish and enforce service scope standards (inclusions, exclusions, assumptions).
• Review and approve service scopes before work is scheduled.
• Ensure scopes align with field crews scope.
• Reduce scope gaps, rework, and “non-negotiated work” conversations.
• Lead and support the Service Superintendent and Service Coordinators.
• Ensure crews are properly planned, supported, and set up for success.
• Conduct jobsite visits as needed to reinforce quality, safety, and scope alignment.
• Address execution issues at the system level—not just job-by-job fixes.
• Own the service customer experience from proposal acceptance through closeout.
• Ensure customers receive timely updates on scheduling, delays, and completion.
• Handle escalations and recurring issues; fix root causes.
• Build trust through consistency, not heroics
• Own service margin performance through planning, labor efficiency, and scope control.
• Ensure timely billing, clean documentation, and job closeout.
• Partner with accounting on AR visibility and issue resolution.
• Track and report key service KPIs (WIP, margin, cycle time, backlog).
• In the near term, support selective estimating and customer development as needed.
• Help define service offerings, pricing logic, and repeatable service programs.
• Build the operational framework that an estimator–sales role will plug into.
• Ensure selling aligns with what the department can execute reliably.

Benefits

• Competitive salary and performance-based bonus structure (starting $100k DOE).
• Comprehensive benefits package including health, dental, vision, 401(k) with company match.
• Company vehicle or vehicle allowance.
• Opportunity to shape and build our evolving PM function.
• Stable, long-established company with strong regional reputation and national resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees