Commercial Roofing Service Manager - Kennesaw, GA

NATIONS ROOF LLC • College Park, GA

82d

About The Position

At Nations Roof, we’re more than a roofing contractor—we’re a national partner with local expertise, serving clients in all 50 states. We deliver full-lifecycle solutions including repairs, replacements, maintenance, and emergency response. Our certified crews, 24/7/365 National Service Center, and industry-leading EMR of 0.48 set us apart. As we continue to grow, we’re seeking a Service Manager to lead and scale our service operations, drive profitability, and build lasting client partnerships. As Service Manager, you will take ownership of the day-to-day operations of the service division, overseeing office staff, service representatives, and field roofing installers. You will be accountable for managing workflow, safety, estimating, and client service while also driving revenue growth, gross profit margin, and business expansion. This role requires hands-on experience in commercial roofing service operations—estimating, proposals, project management, and warranty oversight—paired with proven leadership ability. You’ll balance tactical oversight of service crews with strategic responsibility for growing the division and strengthening client relationships.

Requirements

• Proven leadership experience in commercial roofing service operations, with direct oversight of both sales and field teams.
• 5+ years of progressive experience in roofing or commercial construction, focused on service management, estimating, and project oversight.
• Strong organizational and financial acumen—able to manage budgets, interpret financial reports, and recommend adjustments.
• Excellent communication and interpersonal skills to manage teams and build client partnerships.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and ability to manage key performance metrics.
• Bachelor’s degree in Construction Management, Architecture, Engineering, or related field (preferred).

Responsibilities

• Manage service representatives who perform routine inspections and field roofing installers handling installations, maintenance, and repairs.
• Oversee hiring, onboarding, training, and performance reviews—including decisions on promotions, discipline, and terminations.
• Provide coaching, mentorship, and direction to ensure accountability, technical skill growth, and career development.
• Organize workflow, delegate workload, and set clear priorities to align team outcomes with company goals.
• Oversee scheduling and training of field service and sales representatives.
• Manage daily field operations and service activities to ensure service levels are met consistently.
• Direct the deployment of service personnel to maximize efficiency, safety, and customer satisfaction.
• Develop and implement guidelines, policies, and procedures that facilitate streamlined service delivery.
• Monitor operational KPIs, analyze reports, and implement action plans to improve performance.
• Ensure compliance with safety protocols, training requirements, and proper use/maintenance of vehicles and equipment.
• Manage departmental finances including budgets, payroll, invoicing, and financial reporting.
• Review, analyze, and modify budgets as needed to ensure fiscal responsibility.
• Oversee and direct delivery of projects, services, and functions to meet client and company objectives.
• Resolve customer issues leveraging professional expertise, manufacturer resources, and internal support teams.
• Build and maintain strong client relationships, positioning Nations Roof as a trusted advisor.
• Prospect and sell preventive maintenance programs and other value-add services to new and existing clients.
• Collaborate with consultants, contractors, and suppliers to ensure timely and accurate project execution.
• Develop methods and best practices to improve products, applications, and service outcomes.
• Track customer satisfaction and implement improvements based on feedback.
• Identify employee training needs and create development pathways to support technical and professional growth.
• Introduce technologies and tools that improve estimating accuracy, project tracking, and client reporting.

Benefits

• Full Time, Salaried position (DOE)
• Steady Year-Round Work
• Company Vehicle, Phone, and Computer
• Medical, Dental, and Vision Benefits
• Life Insurance
• 401(K) Plan with Employer Contribution
• Holiday and Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees