Commercial Roofing Lead Service Technician -Cincinnati OH

NATIONS ROOF LLC • Cincinnati, OH

12h • Hybrid

About The Position

Are you a seasoned professional with a passion for customer service, quality, and safety? Join our team as a Lead Field Service Technician!

We are seeking an experienced, highly motivated Lead Field Service Technician to join our dynamic team. As a key member of a two-person team, you will work closely with a Technician 2 to deliver exceptional roofing services and repairs at customer job sites. This position requires a blend of technical expertise and leadership skills to ensure safety, quality, and client satisfaction in every job you perform.

If you have a strong background in roofing, an eye for detail, and a commitment to maintaining high standards, we want you to be part of our team!

Requirements

• Valid, clean driver’s license.
• Minimum of 2 years of roofing experience or 5 years in the construction industry (roofing preferred).
• Proven leadership skills and experience managing a team.
• Strong communication skills for client interaction and team coordination.
• Proficiency with mobile applications for service documentation and reporting.
• Willingness to obtain any necessary OSHA certifications.
• Flexibility to work after hours and weekends as needed.

Responsibilities

• Team Leadership & Communication:
• Lead and mentor Technician 2, ensuring effective coordination of daily tasks.
• Maintain open communication with your supervisor and the client’s point of contact (POC).
• Provide clear updates to clients regarding project progress and any changes.
• On-Site Roofing Services:
• Identify and repair roof deficiencies, including leaks, flashing issues, and membrane concerns.
• Perform roofing tasks such as tear-offs, insulation installation, membrane welding, and flashings.
• Conduct detailed work on roofing components, such as pipes, curbs, and walls.
• Ensure strict compliance with manufacturer specifications and safety standards.
• Vehicle & Equipment Maintenance:
• Perform daily vehicle inspections and ensure inventory is up to date.
• Promptly report any equipment or vehicle issues.
• Operate and maintain all roofing tools and equipment in optimal condition.
• Work Generation & Proposals:
• Submit proposals for additional work, including NTE increases, qwikbids, and work expansion opportunities.
• Collaborate with the client’s POC to identify potential areas for additional service.
• Documentation & Reporting:
• Capture before-and-after photos and detailed descriptions of service activities.
• Upload service details to internal applications.
• Provide work summaries to clients and complete all required documentation, including timesheets.
• Safety & Compliance:
• Ensure strict adherence to OSHA safety protocols.
• Guarantee team compliance with all safety and manufacturer specifications during every job.
• Coordinate and review daily tasks with Technician 2.
• Safely drive to job sites and introduce the team to the client’s POC.
• Perform inspections, document roof deficiencies, and conduct necessary repairs.
• Identify opportunities for additional repairs or services and submit proposals.
• Maintain vehicle and tool readiness for each job.
• Ensure compliance with safety standards and manufacturer specifications.
• Provide clients with work summaries and ensure complete satisfaction.
• Complete timesheets and necessary service documentation.

Benefits

• Competitive Pay: Hourly, based on experience.
• Company Vehicle: Provided for applicable positions.
• Paid Time Off: After 90 days
• Technology: Company phone and laptop for work use.
• Career Growth: Opportunities for professional development and advancement.
• Commitment to Safety & Quality: Join a company that prioritizes safety, client satisfaction, and quality service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed