Commercial Restoration Project Manager

SERVPRO of Hyde Park, Central Austin - 12031•Austin, TX

22d

About The Position

As the Commercial Restoration Project Manager, you will oversee all aspects of assigned commercial fire, water, mold, and large-loss restoration projects—often involving multi-site coordination and travel. This front-line leadership role ensures operational excellence, client satisfaction, and successful project outcomes while directing restoration crews and subcontractors in fast-paced, complex commercial environments.

Requirements

Valid driver’s license
High school diploma/GED required; Associate or Bachelor’s degree preferred
Minimum 1 year of management or supervisory experience
Minimum 3 years of restoration industry experience, preferably involving commercial projects or large-loss environments
Ability and willingness to travel for commercial job oversight and emergency response as needed
Ability to lift 50 lbs. regularly and up to 100 lbs. with assistance
Ability to climb ladders, work at ceiling heights, and access tight spaces (crawlspaces, attics, mechanical areas)
Ability to work in environments affected by water, fire, mold, or biohazards
Comfortable working with and around cleaning agents and restoration chemicals
Ability to pass a background check per applicable laws

Nice To Haves

IICRC certifications preferred (WRT, ASD, FSRT, MR, etc.)

Responsibilities

Develop accurate scopes of work and detailed estimates for commercial restoration projects, utilizing proprietary software and industry-standard tools.
Negotiate and secure approval of scopes and budgets with commercial clients, property managers, insurance representatives, and other stakeholders.
Serve as the primary point of contact for commercial customers, ensuring clear communication, professionalism, and exceptional service delivery.
Schedule, coordinate, and oversee production crews, subcontractors, and equipment resources on active commercial job sites.
Travel as required to support multi-location projects, emergency response needs, and large-loss events.
Ensure that all job-site documentation, photos, notes, and change orders are thorough, accurate, and compliant with client and insurance requirements.
Ensure safety practices, commercial site protocols, and SERVPRO operational standards are followed at all times.
Review project progress, identify risks, and implement corrective actions to maintain timelines and budgets.
Support accurate billing by verifying documentation and completing required paperwork.
Manage the customer experience and ensure overall commercial client satisfaction, monitored through repeat business, referrals, and online reviews.
Provide priority response for emergency calls, including after-hours or weekend events as needed.
Support growth of the commercial division by building strong relationships with facility managers, commercial clients, and industry partners.